Hybrid Waiver Services Manager presso LittleStar ABA Therapy

We deliver exceptional service by hiring extraordinary talent!

The Waiver Service Manager is responsible for assisting the Waiver Services Director in overseeing the staff and programs within the Waiver Services Department, which includes DSP’s, Behavior Management (BMAN), Music Therapy (MT), and any new services or positions added. This includes tracking billing, monitoring session notes, scheduling, and creating documents that coincide with the individual PCISP’s.

Essential Duties and Responsibilities

· Tracks all client billing for waiver services offered through LittleStar.

· Assists the Waiver Services Director to ensure all client files are up to date with state paperwork.

· Works collaboratively with other members of individual’s treatment team and family. Publishes schedules for all Direct Support Professionals, at request of Waiver Services Director.

· Remains “on call” to assist Direct Support Professionals with any emergency situations that may arise after regular business hours, on PRN basis.

· Monitors the number of hours used versus hours available for all client contracts and takes necessary steps to ensure the client does not exceed contracted hours.

· Ensures all monthly and quarterly reports are completed in compliance with state requirements.

· Creates data sheets as needed.

· Ensures compliance with all relevant state standards.

· Completes tasks assigned by Waiver Services Director.

· Attends and participates in parent/client meetings, team meetings, DSP meetings, training and other meetings as requested by the Waiver Services Director.

· Creates and maintains Waiver Services home binders, including up to date PCISP’s, consents, and goal tracking information.

· Reviews session notes and tracks relevant goal information.

· Assists Waiver Services Director with new hire orientation, as requested.

· Provides and maintains an environment free of emotional, physical, and sexual abuse. Reports any incidents or suspicions to a director immediately.

· Maintains client, family and employee confidentiality per LS policy and HIPAA Privacy Rule Regulations.

· Promotes a positive company culture with open communication, respect, and teamworkRefers parent to appropriate staff member with regards to non-respite related questions.

· Completes and submits required documentation in a timely manner.

· Communicates with the Waiver Services Director regarding all developments, problems, or concerns as needed and requests feedback.

· Responds appropriately and professionally to feedback.

· Respects the property of LittleStar and the family.

· Acts as a positive role model for all staff, families and learners working with LS.

· Works to positively impact team spirit and overall morale.

· Maintains professional relationship with parents and other family members.

· Adheres to all LS policies and procedures.

· Performs other duties as assigned by the Waiver Services Director or members of the Executive or Clinical teams.

Required Educational Qualifications and Skills

· High School Diploma required with a minimum of 2 years’ experience in ABA, Waiver Services or other related experience.

· Strong attention to detail for data collection and report writing.

· Ability to train others (parents, staff) in the core competencies of person-centered planning, curriculum, programs, etc.

· Highly adept Microsoft Word and Excel.

· Possess and maintain a clear criminal record per Medicaid Waiver regulation requirements.

· Maintain a valid Indiana driver's license, full-coverage insurance on personal vehicle, and maintain insurability as defined by the agency liability insurance carrier. Must possess and maintain reliable transportation that meets state requirements for transporting persons served.

· A positive team player and energetic professional.

· Impeccable interpersonal communication; good judgment and creative thinking skills; Ability to develop and maintain relationships as well as communicate appropriately given the circumstances of the situation and individuals involved.

· Discretion in matters that need to remain private.

Supervisory Responsibilities

This position oversees the Waiver Services Coordinator and assists the Waiver Services Director in overseeing any staff within the Waiver Services Department and is responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This position will act in the absence of the Waiver Services Director.

Work Environment

Position operates in a professional office environment. This role routinely uses standard office and audiovisual equipment. This position is eligible for telecommuting up to 60%, with 40% being scheduled in the office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, climb stairs, use hands to finger, handle, or feel; and reach with hands and arms. Must be able to lift up to 25 pounds.

Reasonable accommodation can be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the positions, upon request.

Travel

Some travel to parent/client meetings is expected for this position.
 

Conditions of Employment

· Must successfully pass the initial and updated criminal history, background, and record checks, which includes driving history checks.

· Must wear appropriate Personal Protective Equipment (PPE), as provided by LittleStar, as required, for illness (i.e. masks, etc.).