Hybrid Mobile Health Services Assistant - Spanish Speaking Preferred (Open & Promotional) presso County of San Mateo, CA

About the Department

San Mateo County Health is seeking a well-qualified individual for the position of Mobile Health Services Assistant - Spanish Speaking Preferred. As a Mobile Health Services Assistant, you will drive and maintain mobile health vehicles, conduct initial intake/assessments at the scheduled stops, interview patients to obtain necessary information for registration and perform other duties related to patient assistance and supportive services. You will be joining a team of dedicated healthcare professionals, including physicians, nurses and medical assistants. You will have an opportunity to work closely with the community and provide valuable services to our patients. 

There is currently one regular, full-time vacancy in the Public Health, Policy and Planning Division, serving both Mobile Clinics and Edison Clinic. This position is stationed in San Mateo, CA, but will regularly drive mobile health vehicles throughout the County. Clinics are run out of either the Edison stationary clinic, a mobile coach or sprinter van, complete with medical formularies. The 42-foot mobile health coach requires a Class B license to operate. This is a full-time, 40-hour-per-week position. Work hours can be range from 8am to 8pm, with flexibility for alternative schedule on a consistent basis.

Responsibilities include, but are not limited to, the following:  

• Drive a mobile health van to locations according to established schedule.
• Conduct initial intake/assessment, including at scheduled location stops.
• Interview patients to obtain necessary information for registration and billing as required; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.
• Register patients for appropriate health services.
• Provide assistance and supporting services to patients and clients.
• Maintain records of all services provided on the mobile health van.
• Input patient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.
• Verify insurance program eligibility for emergency and hospital admissions.
• Classify data on hospital and clinic documents and assign appropriate codes.
• Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients of services available, billing procedures, regulations and other related information.
• Operate standard office equipment, including a personal or on-line computer.
• Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.
• Secure mobile van in established parking area at the end of the day.
• Perform related duties as assigned. 

Ideal candidate will possess: 

• A valid class "B" California driver's license and prior experience operating and maintaining a large vehicle preferred.
• Ability to operate a 42-foot vehicle.
• Good driving record, free of moving violations.
• Possession of current CPR (Basic Life Support).
• A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.
• Knowledge of vehicle maintenance both routine and preventative.
• Good communication skills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.
• A positive, "can do" attitude.
• Exceptional organizational skills.
• Experience working in a team environment.
• Ability to speak, read and write fluently in Spanish is preferred.

Minimum Qualifications

Knowledge of: 

• Traffic laws, ordinances and regulations governing safe operation of County-owned motor vehicles.
• Policies and procedures related to medical patient services, insurance and billing area to which assigned.
• Medical terminology as related to office support work.
• Office practices and procedures, including filing, reception and the operation of standard office equipment.
• Basic business data processing principles and the use of word processing or computing equipment.
• Business arithmetic.
• Basic record-keeping principles and practices.

 Skill/Ability to: 

• Operate the mobile clinic vehicle in a safe, professional and courteous manner.
• Perform accurate and detailed patient services clerical work.
• Prioritize work and coordinate several activities.
• Operate standard office equipment, including a word processor and computer terminal.
• Use initiative and sound independent judgment within established guidelines.
• Work effectively with difficult people, including very sick or uncooperative patients.
• Organize and maintain accurate files and records.
• Make accurate arithmetic calculations.
• Establish and maintain effective working relationships with those contacted in the course of the
• Understand and carry out oral and written instructions.

Education and Experience: 

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• One year of office support experience, which involved direct patient contact in a community outreach or clinical setting. 

Licensure/Certification: 

• Position requires possession of a class C California driver license or equivalent. Position designated to operate mobile van clinics or community outreach vehicles requires possession of a class B California driver license or equivalent.   

Other Qualifications

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.