Hybrid Cashier/Clerk-Utility Billing Office presso City of Victoria, TX

About the Department

The City of Victoria is looking for a service minded individual to be responsible for “first impressions” at our Utility Billing Office. The Cashier/Clerk is the first component to the overall experience in receiving and processing payments for water, sewer, and solid waste services. If you are responsive to the needs of others and enjoy engaging with others, the City of Victoria may be the perfect opportunity for you to fully utilize your talents and elevate your career. Apply today to be part of an organization that strives to enhance the livability of our community by assisting all residents efficiently, courteously and professionally.

Salary amount offered depends on qualifications. This is a non-exempt position. 

Position Duties

• Operates a computer to process cash, check, and credit card payments; verifies payments are applied to the correct customer account; ensures funds received are accurately counted.
• Receives and sorts payments sent by mail into residential, business, and online check stacks; prepares payments to be scanned into computer system. 
• Greets and assists walk-in customers; responds to questions regarding account balances.
• Prints balance reports at the end of each shift to reconcile the cash and checks received; counts cash to ensure all cash payments were entered correctly.
• Prepares bank deposits; combines all forms of payments to reconcile to the daily total of all incoming funds which may include cash, checks, credit cards, EFTs, and drafts; documents bag number and amounts and secures in safe.
• Processes return checks and electronic checks; verifies the correct account and applies the check back to the customer account with late fees and return fees if needed; makes notes on each account and flag accounts as needed; sends certified notification letters to customers.
• Files work orders, draft cards, penalty adjustment, daily cash records, and return checks; prepares all documents to be filed in either number or alphabet order.
• Opens and closes the billing center; ensure all doors are locked and alarms are set at the end of each day. 
• Performs related duties as required or assigned.

Minimum Qualifications

Work is performed in a standard office environment.          

Other Qualifications

Education, Training, and Experience Guidelines High school diploma or GED equivalent, one (1) year of customer service experience, minimum one (1) year of cash handling duties, OR an equivalent combination of education, training, and experience.  
Knowledge of: 

• Applicable local, State, and Federal laws, codes, regulations, and ordinances.  
• General office policies, procedures, and practices. 
• Records maintenance and retention practices and procedures.
• Customer service principles, practices, and etiquette.
• Basic accounting practices and principles.

• Organizing work and setting priorities to meet deadlines. 
• Performing accurate mathematic calculations. 
• Typing and entering data with speed and accuracy.
• Maintaining accurate records and filing systems. 
• Interacting tactfully and professionally with City staff, outside agencies, and the public. 
• Preparing clear and concise reports. 
• Communicating effectively both verbally and in writing.   
• Establishing and maintaining effective working relationships.