Hybrid Senior Director of Administration presso Patrick Henry Family Services Operations, Inc.

Description

JOB TITLE: Senior Director of Administration
Job Status: Active 

FLSA Status: Exempt 

Reports To: Chief Executive Officer

Grade/Level: Ministry Lead

Amount of Travel Required: 15%

Job Type: Full-time

Positions Supervised: Controller, Director of People Analytics, Director of I.T., Director of Events and Special Projects

Work Schedule: Monday - Friday 8:00 - 5:00 with a minimum of 3 days (very preferably four) in the office

Position Summary

The Senior Director of Administration (SDA) leads the business side of FIVE18 so that it is aligned with and supportive of mission and program ministries flourishing. This person fully comprehends that a thriving mission and work environment requires a clear plan for financial and personnel sustainability that is implemented well. Consequently, providing oversight to all aspects of the agency’s budgeting and financial management as well as the efforts to create a thriving, trauma-informed workplace for staff and clients alike is the critical purview of this person. But business is more than just about money and staffing. This role also ensures a robust technology platform supportive of all operational needs is in place and evaluated, along with well planned and executed events and projects. This role is the primary risk mitigator for FIVE18, the efficiency champion to ensure effective stewardship of agency resources, and the strategic overseer of all agency assets. And by overseeing the Operations Team which supports all ministries, they are a key cheerleader for internal customer services and our desired organizational culture. Not just minding the backshop, this person will play a key role with community engagement, supporting our fund-raising efforts, and ensuring the strategies of FIVE18 are actively advanced. 

Essential Duties:

• Provides excellent leadership and support to the Operations team.
• Assists with developing and implementing operational strategies that support the company's overall objectives and long-term goals.
• Ensures effective budgeting creation and oversight processes are maintained to drive short- and long-term financial sustainability as well as audit success.
• Identifies areas for improvement in business processes, streamline workflows, and implement strategies to maximize output and minimize costs. 
• Works with the HR team and ministry leaders to create a thriving workplace culture.
• Ensures the organization has the technology tools and software to provide highly effective services.
• Develops, implements, and monitors and holds staff accountable to operational policies and procedures.
• Builds and maintains strong relationships with internal teams, external partners, and vendors.
• Participates actively in ELT and Ministry Council meetings. 
• Ensures that resources (materials, equipment, personnel, properties) are allocated and managed effectively to support operational needs.
• Is responsible for anticipating and mitigating meaningful risks that could impact FIVE18’s mission.
• Provides oversight and support of our events, projects and collaboration efforts to create a milieu that is community collaboration centric.
• Champions and holds team members accountable to our desired FIVE18 culture.
• Works to build meaningful relationships with key community stakeholders and assigned donors. 
• Other duties as assigned.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

Competency Statements 

• Accountability - Ability to accept responsibility and account for his/her actions.  
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.  
• Business Acumen - Ability to grasp and understand business concepts and issues.  
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.  
• Decision Making - Ability to make critical decisions while following company procedures.  
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.  
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.  
• Judgment - The ability to formulate a sound decision using the available information.  
• Management Skills - Ability to organize and direct oneself and effectively supervise others.  
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.  
• Project Management - Ability to organize and direct a project to completion.  
• Relationship Building - Ability to effectively build relationships with customers and co-workers.  
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.  
• Team Builder - Ability to convince a group of people to work toward a goal.  

DELIVERABLES: 

1. Provide direction and oversight to all sustainability strategies, including the annual budgeting process and revenue generation, to ensure effective stewardship of FIVE18’s financial and property resources for mission advancement.
2. Ensure the Operations Team serves and supports the rest of the organization with Christ-like compassion and evidence-based impact.
3. Ensure our new FIVE18 headquarters is well-maintained and lives into our vision of it being a community collaboration center.
4. Play a central role in leading FIVE18 towards a thriving staff culture that is rich in accountability, feedback and grace.

POSITION QUALIFICATIONS

Knowledge of:

• Accounting and budgeting principles 
• Human Resources laws and practices including: recruitment, staffing, performance reviews, benefits, and compensation 
• Effective management and supervisory practices
• Risk management practices
• Four Disciplines of Execution

Skills:

• Strong soft (people) skills
• Excellent supervisory skills
• Advanced critical thinking/reasoning/time management skills
• Advanced decision making/strategic analysis skills
• Effective use of technology: specifically Google Suite and Microsoft Office software 
• Safe driving skills 

Abilities:

• Plan, create, and implement effective strategies
• Effectively communicate both orally and in writing
• Organize and prioritize tasks as well as maintain efficient time management
• Mentor and manage employees
• Maintain a visionary mindset that is flexible and innovative
• Oversee conflict management between employees, other members of the organization, and people external to the organization
• Make informed, objective decisions with integrity
• inspire, motivate, and guide others toward goal accomplishment

Required/Preferred Education:

• Bachelor's Degree (Required)
• Graduate degree preferred (MBA, or others)  

Required Experience:

• 5+ years related position

Other Requirements:

• Languages: Must be able to effectively communicate orally and in writing, in the English language
• Office or other equipment: Normal use and understanding of basic office equipment including the computer and its related software, copiers, and fax machines
• Able to learn donor database fundraising software for the purpose of research and data updates
• Must have a valid driver’s license and an acceptable driving record
• Dress and act in a professional manner

PHYSICAL DEMANDS:

Update codes for how often position requires following actions

N (Not Applicable) Activity is not applicable to this position. 

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) 

F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) 

C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs/day)

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Stand: F Walk: F Sit: F

Manually Manipulate F Reach Outward O Reach Above Shoulder O

Climb O Crawl N Squat or Kneel F

Bend O Grasp O Speak F

Other

Physical Requirements

Vision – Ability to see and read others in individual and group settings as well as review documents  

Sense of Sound – Be able to speak and communicate orally with others

Sense of Smell – No

Sense of Taste – No

Sense of Touch – No

Sense of Balance – No

Prepared By: Jeff Nitz   Date: 8/11/2025

Approval: Brandis Saunders   Date: 8/11/2025

Employee Signature: EE SIGNATURE Date: DATE

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.  

Revised 8-2025