Denver, CO - You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make someone’s day is a meaningful mission.
As a Seasonal Customer Experience Coordinator, you’ll be a vital part of our Customer Experience Team — a liaison between the Artifact Uprising team and our amazing community. You’ll be on the front lines of customer communication, assisting with project creation, product information, and the swift resolution of any product or service issues throughout the busy holiday season. You’ll get exposure to the inner workings of an e-commerce business and what it means to give an exceptional customer experience.
Please note: This full-time, seasonal position will start on Monday, October 20th, and end on January 9th, 2026. This position requires a flexible schedule with some nights and weekends. Remote opportunities available.
Manage a daily combination of direct email and live chat correspondence with customers
Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more
Assist the AU team in various tasks to help ensure a flawless customer experience
Consistently provide timely, accurate, and empathetic responses to customers
Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements
Be available to work some weekend, night, and holiday hours as needed
Qualifications
1-3 years of experience in a customer support position, or other relevant customer-facing roles
Fast Learner: Comfortable learning and working across multiple technology platforms, able to learn and pivot quickly
Reliable: You follow through on your commitments
Hard Worker: Ability to resolve issues quickly and prioritize tasks in an extremely fast-paced/high-volume environment, knowing the day is not over until the job is done
Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy
Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help solve their problems
Detail Oriented: Excellent attention to detail and proven ability to do so in the past
Positive: Constantly maintain a positive attitude, no matter the situation
Team Player: Thrive in team settings, and know that a win individually is a win for the whole team
Value patience and kindness
Bachelor’s degree or equivalent experience preferred
Nice to Have
An existing love for our product and brand
An interest in the world of art and photography
Experience in the e-commerce industry
Artifact Uprising® creates tangible photo books, prints, and gifts for digital photos. Founded in 2012, the company is driven by a mission to move stories “Off your device, into your life.™” Signature products include premium quality photo books whose interior pages are printed on 100% recycled paper and a collection of wooden products handcrafted with mountain beetle pine.
Job Perks
A hard-working, fun, and tight-knit company culture that works remotely.
Why Artifact Uprising?
Creative Freedom
We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.
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