Hybrid Commercial Services Manager presso Pioneer Bank

TITLE:                        Commercial Services Manager

LOCATION:               Headquarters

REPORTS TO:          Executive Vice President – Chief Credit Officer

CLASSIFICATION:   Full Time, Exempt 

PAY GRADE:            EX 60 ($67,500 - $106,100 annually)

AVAILABILITY:         Monday-Friday 8:30am-5:00pm

Position Summary:

Oversees and administers all aspects of the Commercial Services Department. Must understand all duties relating to each functional area of Commercial Services.  

Essential Job Functions:

1.         Exercises leadership in the Commercial Services area of the Bank and directly supervises all Commercial Services staff.

2.         Oversees all commercial loan servicing, loan documentation and loan set-up for the life of the loan.

3.         Continually monitors loans to ensure compliance with all regulatory agencies.

4.         Proactively follows all compliance and regulatory changes to ensure Bank compliance. 

5.         Reviews and approves customer requests, including line draws, overdrafts, wire transfers, etc. as needed.

6.         Partners with Project Management Team to ensure all new and existing loan products meet required system specifications.  Maintains awareness of changes in technology as they relate to the commercial loan area.

7.         Interviews, selects and trains staff in accordance with the Pioneer’s EEO/AA Commitment.  Promotes EEO and Affirmative Action by identifying problem areas and establishing and meeting goals to eliminate underutilization of females, minorities, individuals with disabilities, disabled veterans, and veterans of the Vietnam era.  Assists in the development, implementation and administration of human resource policies and programs including implementation and compliance with Equal Employment Opportunity and Affirmative Action Programs.

8.         Monitors and evaluates performance and makes recommendations for advancement and appropriate promotional and merit increases.  

9.         Motivates and counsels assigned staff to increase professionalism, exceed customer service expectations and encourage professional development while being mindful of succession planning.

10.       Leads and/or participates on appropriate committees in regards to all loan related activities.  

11.       Acts as liaison between customers and other departments to answer questions and to prompting resolve issues.

12.       Ensures that department practices comply with Federal and State laws and corporate human resource policies.

13.       Supports and manages relationships between loan operations department and other areas of the Bank or outside vendors, including, but not limited to, Baker Hill and Medici.

Education & Experience:

1.         Bachelor’s Degree in Business or related field, such as Finance or Accounting preferred.

2.         At least five years’ recent loan operations and/or lending experience in banking required.  

3.         Knowledge of Pioneer’s loan policies and underwriting guidelines and procedures preferred.  

4.         Knowledge of all aspects of documentation relating to commercial loans, lines and mortgages required.

5.         Flexibility with regard to work schedule (some evenings and Saturdays required).

6.         Strong analytical, problem solving and communication skills required.

7.         Experience should include management of a commercial loan portfolio.

8.         Technical knowledge of Pioneer’s computer loan operating systems and understanding of Federal and State loan regulations preferred.

9.         Must have a working knowledge of computer operating systems and various software (MS Office, Horizon, IBM Query, and Baker Hill).

As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.