Hybrid Chief of Information Systems for Development Services presso The City of Coral Gables, FL

About the Department

Under the general direction of the Development Services Director, this position works as team lead with the responsibility of project management, supervision, guidance, and scheduling. The incumbent establishes policies, standard operation procedures, strategies, project goals, and milestones for large and highly complex computer systems and their applications. The worker implements strategies and systems to enhance operations, and customer satisfaction. Supervises and coordinates the activities of technical staff and contractors. Must be able to think strategically and exercise considerable initiative and independent judgment. 

The incumbent maintains policies, standard operation procedures, strategies, project goals, and milestones for large and highly complex permit technology & enterprise software, systems, and their applications, liaising with Innovation & Technology staff as needed for additional support.

Confers with and provides training to the Building, Planning & Zoning, and Code Enforcement division heads, staff, architects, and engineers regarding compliance with protocols and procedures established by the Development Services Director.

Position Duties

The following duties are normal for this position.  The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  

Develops and monitors project plans and provide lead and technical direction to support staff. 

Develops project standards and templates.
 
Assigns, monitors, and evaluates project tasks and responsibilities.
 
Prepares internal Project cycle deliverables, monitors progress, and provides status reports. 

Coordinates project tasks with Development Services and IT divisions. 

Reviews departmental requests for technology and makes recommendations, as appropriate. 

Evaluates technology and makes recommendations to ensure compatibility and effectiveness. 

Plans, schedules, supervises, and reviews the work of consultants and support staff. 

Analyzes the efficiency of all computer systems and propose enhancements. 

Coordinates with the Innovation & Technology department to provide hardware and software maintenance and support for Development Services systems, databases and applications. Provides enterprise system configuration, programming, data report writing and UI design. Provides graphs and multimedia design for permit web applications. Designs data reports and dashboards for enterprise permit and land management systems. Provides enterprise system support and troubleshooting. 

Selects, trains, and motivates staff; provides for staff professional development; and works with employees to correct deficiencies. 

Coordinates major enterprise systems changes and upgrades with the Innovation & Technology department to ensure the permit systems are running in optimal condition and with updated functionalities.  Reviews enterprise system workflows and configuration to optimize performance.

Attends and participates in professional meetings; stays abreast of new trends and innovations in the field of information technology; researches emerging products and enhancements and their applicability to City needs. 

The employee must work within general methods and procedures and exercise considerable independent judgement to adapt and apply Department guidelines to specific situations.

Analyzes the nature and cause of processing errors to identify areas needing improvement in the Department’s processes.

Serves as liaison with staff and management concerning error trends and problem areas, working with the Development Services Director and IT Department Staff.
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Remains informed of cutting-edge technologies and advancements in municipal building programs.

Provides hardware and software maintenance and support for systems, databases and applications. Provides hardware and software support and troubleshooting for Department personnel.  When necessary, meets with software vendor representatives and Innovation & Technology Team members to resolve issues with hardware and software.
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Assists the Director or Designee with maintaining and updating the software Training Manual and assists with ensuring staff abides with all therein by identifying staff development and training needs and ensuring training is provided or obtained.

Performs other related duties as assigned.

Minimum Qualifications

Bachelor's Degree in Computer Science or related field. 

Six (6) years of IT experience to include supervision and project management experience. 

Experience in a Building Department Administration or Permitting preferred. 

Experience with Permit Tracking Software’s preferred.

Valid Florida Driver's License.

A comparable amount of training or experience may be substituted for the minimum qualifications.