Hybrid Advisor, Service Programs presso Mercedes-Benz USA, LLC

About Us

Mercedes-Benz USA, headquartered in Atlanta, GA is one of Fortune's 100 Best Companies to Work For. Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States.  In our people, you will find tremendous commitment to our corporate values.  Our products and employees reflect this dedication.  We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

Support Region and Field teams by evaluating reporting, distributing reporting around PM Service programs. Ensure maintenance of dealer agreements, performance, standards, people and processes are supported.

Responsibilities

• Serve as the program manager for a variety of Service Programs, including, but not limited to, Express Service, Mobile Service, Mystery Shop, Service Your Way, BotB programs, etc.  
• Responsibilities include managing dealer enrollments, ensuring contractual agreements and addenda are properly administered and maintained, including alignment with other departments such as Legal and IT and program vendors.  
• Ensure program reporting is maintained and distributed to Region/Field as appropriate.  
• Develop and coordinate materials/information/presentations for, but not limited to, GM, DM, Region, Dealer and Germany meetings. 
• Serve as point person for creating Power Point presentations. 
• Act as MBUSA point person for PM Service-related programs and support our field team, Fixed Operations Development Managers and program vendors. 
• Evaluate and determine dealer financial responsibility for particular programs, review and submit billing, calculate and process any dealer incentives.

Qualifications

• Accredited school, 4 year degree
• Must have 5-7 years (total) of relevant work experience. 
• Proficient knowledge in process and procedures, customer service interactions, analytical skills and data analytics.  
• Proficient knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.  
• Proficient knowledge of processes, quality control, costs, and other techniques in order to achieve maximum efficiency.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team.  We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.