Hybrid Hospitality Coordinator presso American Express

%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3Ca href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22 target=%22_blank%22 rel=%22noopener%22%3Evalues%3C/a%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22%3EOur business is growing, and we are looking for additional Hospitality Coordinators to join our team. Working within Resy%26rsquo;s Customer Success Org, Hospitality Coordinator%26rsquo;s primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22%3EWHAT YOU%27LL DO:%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EAnswer guest inquiries via email %26amp; live chat%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3ETroubleshoot any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard %26amp; Resy.com%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3EProvide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EEducating restaurant operators to raise the level of hospitality they offer through Resy technology%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3EAssist the implementation team with setting new restaurant customers live on Resy%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3EOffboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3EMake phone calls to confirm premium reservations for the Resy Global Access concierge program%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EWorking on other duties and projects as assigned %3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22%3EWHO YOU ARE:%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EInterest in working in a fast-paced hospitality-tech environment%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EExceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EMastery of Microsoft Office and MacOS%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EAbility/flexibility to work global restaurant hours, including nights and weekends%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EPassion for restaurants and the hospitality industry%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EExperience working at restaurants%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp;%3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EWorking knowledge of reservation-management systems and restaurant operations%3C/span%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoListParagraphCxSpLast%22 style=%22text-indent: -0.25in; line-height: 115%;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %3C!--[endif]--%3E%3Cspan lang=%22EN%22%3EExperience supporting technology for a SaaS business%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: Arial; color: black; mso-themecolor: text1;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E
%3Cp%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3ESalary Range: %2420.00 to %2433.65 hourly + bonus + benefits%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we%26rsquo;ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3ECareer development and training opportunities%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EFor a full list of Team Amex benefits, visit our %3Cu%3E%3Ca href=%22https://www.americanexpress.com/en-us/colleagues/benefits%22 target=%22_blank%22 rel=%22noopener%22%3EColleague Benefits Site%3C/a%3E%3C/u%3E.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles%26rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EWe back our colleagues with the support they need to thrive, professionally and personally. That%27s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EUS Job Seekers - Click to view the %26ldquo;%3Ca href=%22https://www.eeoc.gov/poster%22 target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22color: #0563c1;%22%3E%3Cu%3EKnow Your Rights%3C/u%3E%3C/span%3E%3C/a%3E%26rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: %3Ca href=%22https://www.eeoc.gov/poster%22 style=%22color: #0563c1; text-decoration: underline;%22 target=%22_blank%22 rel=%22noopener%22%3Ehttps://www.eeoc.gov/poster%3C/a%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.%3C/span%3E%3C/span%3E%3C/p%3E
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