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Hybrid CUSTOMER SERVICE AGENT presso HOMEWOOD-FLOSSMOOR PARK DISTRICT

HOMEWOOD-FLOSSMOOR PARK DISTRICT · Homewood, Stati Uniti d'America · Hybrid

$31,200.00  -  $33,280.00

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Job Details

Job Location:    Homewood, IL
Position Type:    Part Time
Salary Range:    $15.00 - $16.00 Hourly

Description

JOB SUMMARY: Under the supervision and direction of the Irwin Center Manager and the Customer Service Coordinator, the Customer Service Agent is responsible for communicating with the public in-person or by phone and registering for various programs under the guidelines set forth. Works hours as assigned including days, nights, weekends. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.

ESSENTIAL JOB RESPONSIBILITIES:

  • Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
  • Greet visitors promptly and courteously.
  • Answer telephones, refer calls, take messages and give out information concerning Park District's programs, policies and general services.
  • Take registrations for Park District leisure services both in person and over the phone.
  • Process seasonal pool pass registrations.
  • Balance daily registration monies for Irwin Community Center.
  • Process building and park rentals. Complete all necessary forms.
  • Open and disburse mail.
  • Enter attendance data as needed, file appropriately. 
  • Adhere to all policies and procedures outlined in the Safety Manual.
  • Help with various projects as time permits. 
  • Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED: 

  • Must be able to assist customers both in person and by phone in a professional and courteous manner.
  • Must be able to register participants for various programs with consistency and accuracy.
  • Must be able to handle pressure and an active front desk environment.
  • Must be able to communicate with all departments.

Qualifications


JOB SKILLS AND QUALIFICATIONS: 

  • Excellent communication skills.
  • Excellent customer service skills.
  • Computer knowledge and skills. 

EDUCATION AND TRAINING:

  • Graduation from high school or business school.
  • Public experience, telephone business experience, general office and computer skills required.
  • Should be aware that working for the public takes tact and diplomacy at all times.

PHYSICAL REQUIREMENTS:

      STANDING:                  Minimal

      SITTING:                       Extended period of time

      WALKING:                   Walking

      LIFTING:                      Must be able to lift 25 lbs.

      STOOPING:                  Minimal

      REACHING:                 Minimal

      CLIMBING:                  N/A

      VERBAL:                      Communicate one on one

      VISION:                          Type, write, read, use computer

Part-Time Benefits:

  • Discounted individual fitness membership at Racquet Fitness Center
  • Discounted golf fees and driving range tokens at Coyote Run
  • Individual admission to open skate at H-F Ice Arena
  • Individual Lions pool pass
  • 20% off (1) facility rental/year
  • 20% off birthday party package for child(ren)
  • 20% off program fees
  • Irons Oaks ropes course & climbing tower
  • Individual ski rental at Irons Oaks (cross-country skiing)
  • 457 Retirement Plan
  • Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
  • Additional benefits for facility employees only.
  • Paid CPR/AED training and certification
  • Paid Leave Time Off

 

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