Hybrid Field Service Technician - Michigan presso Mettler Toledo

Summary The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.Essential Duties and Responsibilities Can be located in any of the following locations - Detroit, MichiganSatisfy all Safety Requirements for both MT-PI and Customer SitesAttend tier calls led by a Regional Service ManagerEfficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectationsDevelop and maintain good customer relationships; Become the customer's trusted advisorIdentify root cause of service issues (first time fix)Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely mannerKeep up with ongoing technical trainingWeekend/afterhours work as required based on workload and rotationMaintain company supplied equipment, tools, and inventoryIn addition to our core values, all employees must follow the Code of Conduct Other duties and tasks as assigned