Hybrid Processing Assistant III - Dental presso Alexander County, NC

About the Department

An employee in this class is responsible for completing a variety of administrative duties in the Health Department Pediatric Dental Clinic. This position handles reception and technical duties related to assisting the public in making appointments, collecting payment for services, documenting in the electronic medical record (EMR) system, and filling out the appropriate form per patient appointment. The employee will have direct public contact in the form of in-person and/or telephone. Work is performed under general supervision of the Dentist.

Position Duties

• Answers the telephone and transfers calls to the appropriate person or takes messages.
• Greets and assists the public in a courteous and respectful manner.  
• Assists patients in making and/or changing appointments.
• Corresponds with patients in regards to payments and missed appointments.
• Completes all necessary paperwork needed to compile patient records. 
• This position has been identified to have responsibilities in the Preparedness Plan for the Health Department. In the case of an event within the county the employee is required to work at a specified location in-house or off-site as identified in various Health Department Emergency Response Plans (ex. Preparedness, Pan Flu, etc.). 
• Performs other duties as assigned.

Minimum Qualifications

• Ability to multi-task. 
• Knowledge of general office procedures and necessary skills for running office equipment.  
• Ability to deal tactfully with the public.   
• Ability to organize items within the pediatric dental clinic. 

Other Qualifications

• Graduation from high school and two years of office assistant/secretarial experience; or 
• An equivalent combination of training and experience.   
• Possess a valid NC Driver's License.