Hybrid Admitting Rep - Urgent Care presso Wickenburg Community Hospital

LOCATION:  WICKENBURG, AZ

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona.  WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services.  We also have 3 Primary Care Clinics.  Here at WCH, we strive to maintain the highest standards of professionalism and care.  Join us today and let us be part of your success story.

We offer:

• Full Benefits
• PTO/Sick Leave
• Wellness Benefits

Wickenburg Community Hospital is a non-profit organization and qualifies for the Public Service Loan Forgiveness (PSLF) program.

General Description 

The Clinic Admitting Rep is responsible for greeting and registering patients who present in clinic or on the telephone, including but not limited to entering pertinent patient information, scheduling patients, verifying insurance eligibility, collecting payment for services.   Maintains integrity and confidentiality of records at all times.  Assists clinic staff in assuring that records are complete.  Assists Centralized Scheduling Staff as necessary to ensure patient transition of care needs are met.  Provides exceptional care and service to patients, guests and fellow employees at all times. This position is in the Urgent Care clinic and the work schedule is Thursday-Sunday. 

Essential Job Duties

• Greet patients upon arrival in a friendly and professional manner. 
• Answer phones and route calls to appropriate staff/department in a professional manner.
• Appropriately document any pertinent patient information in patient chart.
• Notify back office staff and providers of patient requests or messages in an efficient and timely manner.
• Schedule patient’s according to providers schedules.
• Process patient registrations in a timely and accurate fashion.
• Enter and verify accuracy of all patient demographic and insurance/billing information at time of check-in.
• Obtain copy of patient identification, insurance cards and physician orders and scan into patients account.
• Verify insurance eligibility prior to services rendered
• Explain and obtain signatures on all required registration forms, including Patient Rights, Consent to Treat, Conditions of Admission, and Release of Information.
• Collect and receipt co- payments, deposits and/or payment arrangements for visits.
• Obtain medical records for ER/IP follow up appointments.
• Assist in attaching incoming electronic records via document import to patients chart for providers to review.

Other Duties

• Communicate effectively with all co-workers in a courteous and professional manner
• Attend organizational and department meetings when indicated 
• Participate in team discussions and planning
• Follow all hospital policies and procedures
• Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager

Minimum Qualifications

• High school diploma or equivalent
• Computer literate with basic knowledge of Microsoft Word & Excel
• Excellent communication skills and customer service skills
• Strong organization skills and ability to multitask 
• Must have a minimum of 1 year of experience of insurance eligibility.
• Previous medical scheduling experience preferred 
• Bilingual/Spanish preferred

Physical Requirements/Working Conditions

 While performing the duties of this job, the employee may be required to sit for long periods of time. Must be able to work paying close attention to detail with frequent interruptions. Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally.