Hybrid People Experience Assistant presso Feeding America Eastern Wisconsin, Inc.

Description

Feeding America Eastern Wisconsin is the leading local hunger-relief organization in the state with locations in Milwaukee and Appleton. Founded in 1982 by the Rotary Club of Milwaukee, Feeding America Eastern Wisconsin is a local and independent member of the Feeding America network. Driven by our mission to solve hunger, we are bringing more people together around the table to collaboratively address the root causes of hunger. Together with our network partners, we serve nearly half a million food-insecure people across 35 counties in eastern Wisconsin each year.  

The People Experience Assistant plays a critical role as the first point of contact for visitors, volunteers, and partners at Feeding America Eastern Wisconsin (FAEW). This position supports the day-to-day operations of the organization by performing a blend of administrative, customer service, human resources and financial functions. In addition to building visitors, this role will professionally manage incoming calls, ensuring seamless connections to the right team member for exceptional service delivery. The People Experience Assistant will handle a wide range of tasks with professionalism and confidentiality, contributing to the organization’s mission of ending food insecurity solving hunger all while ensuring the seamless operation of front desk activities and fostering a welcoming environment.

Requirements

• Answer and route phone calls to appropriate staff members in various departments.
• Assist with day-to-day HR functions, including screening resumes and coordinating interviews.
• Support onboarding for new hires, preparing materials, and scheduling orientation sessions.
• Schedule HR-related meetings, interviews, and events.
• Assist in the preparation and distribution of policy updates, employee handbooks, and other materials.
• Help organize team-building activities, company meetings, and holiday events.
• Maintain and oversee the FAEW apparel inventory.
• Handle sensitive information and ensure confidentiality in all HR-related matters.
• Support employee surveys, collaboration initiatives, and follow-up actions as directed. 
• Oversee the management of incoming and outgoing mail to ensure efficient distribution.
• Handle in-person monetary and food donations with care and professionalism.
• Maintain inventory and order office supplies for staff as needed.
• Assist the IT department with inventory management by identifying, labeling, and uploading inventory into the company database system to ensure accurate and up-to-date asset tracking.
• Conduct a comprehensive annual audit project verifying that all items in the system are appropriately logged and tagged.
• Acquire expert-level understanding of the company phone system to support troubleshooting and provide guidance and training to new and existing staff when needed.
• Clean and maintain common areas such as the front lobby, mailroom, and kitchen.
• Develop and maintain an organized office filing system.
• Carry out a variety of special projects as assigned.
• Other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

MINIMUM QUALIFICATIONS:

• Bilingual Spanish preferred 
• Commitment to understanding and supporting FAEW’s mission, vision, and effective actions to end food insecurity and its causes.
• Demonstrate the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be open-minded of differing opinions and views.
• High school diploma or equivalent related experience, preferred
• One to three years of customer service and/or HR experience.
• Strong organizational skills with ability to perform and prioritize multiple tasks with excellent attention to detail.
• Professional presentation and phone etiquette.         
• Excellent interpersonal, written and verbal communication skills.
• Demonstrated proactive approach to problem-solving and strong decision-making capability.
• Team-oriented, resourceful, and capable of working independently when necessary.
• Forward-looking thinker who seeks opportunities and proposes solutions proactively.
• Demonstrate the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be open-minded of differing opinions and views.
• Able to handle confidential information with discretion.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Forward looking thinker, who actively seeks opportunities and proposes solutions.
• Ability to exercise good judgment and professionalism in a variety of situations.

PHYSICAL AND MENTAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Protective Clothing Required: None

WORKING ENVIRONMENT:Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. 

Feeding America Eastern Wisconsin, Inc. is an equal opportunity employer. FAEW prohibits discrimination against any applicant or employee on the basis of age, race, color, creed, religion, disability, sex, marital status, sexual orientation, national origin, ancestry, citizenship, arrest or conviction record, veteran status, or any other characteristic protected by applicable law.