Hybrid Safety and Security Supervisor presso Catholic Charities Twin Cities

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Safety and Security Supervisor

Multiple Sites

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. 

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

 JOB SUMMARY  

The Safety and Security Supervisor provides leadership to the “after hours” safety teams working in Catholic Charities buildings and grounds during designated times outside of normal business hours[LK1] . Manages the performance of in-house and contracted safety and security team members under the guidance of the Manager and Director of Safety, Security, and Emergency Preparedness, working to proactively prevent incidents on Catholic Charities property.  This position may be involved in high-risk situations and may be asked to respond to de-escalate customers, tenants and guests. Will provide excellent customer service and will model trauma informed best practices during every interaction with tenants, clients, guests, volunteers and staff.

ESSENTIAL FUNCTIONS

1. Schedules Safety Associates, filling unfilled shifts as needed to provide full coverage for programs. Walks buildings and grounds interacting with clients, tenants, volunteers and guests to build positive relationships. Responds to calls for service while on site.
2. Provides support, coaching, and, when needed, discipline to ensure team member work performance, in compliance with all applicable policies, rules, expectations, and laws.
3. Communicates effectively in verbal and written form to internal and external audiences including email, phone, facilitating training and meetings, and in incident reports and observations.
4. Leads afterhours emergency response in line with emergency preparedness plans and best practices. Assists with developing and updating emergency plans.
5. Trains team in and uses appropriate interpersonal skills, trauma informed care framework and de-escalation techniques to influence escalated situations, gaining genuine agreement and following through on decisions and regulations.
6. Trains team in and uses appropriate responses to disengage from physical violence as necessary to remove self and others from escalated situations.
7. Identify, assess and understand crisis intervention from the moment an incident occurs to the point that recovery procedures start.
8. Demonstrates ability and can train staff to provide service, adjusting approaches to reflect differences in the population served; individualizes response to meet client/tenant/guest needs.
9. Partners effectively with program staff in decision making and response; fosters culture of improvement and innovative thinking.
10. Acts as point of contact for camera, radio, access control, and safety equipment issues and troubleshooting for the agency. Trains staff on safety technology, manages user permissions and programs access control systems at an agency level.
11. Attends shift huddles with teams to hear current issues and needs and supports work in applicable committees and work groups to move forward projects and initiatives with a safety and security nexus.
12. With Director and Manager of Safety, forms and supports meaningful relationships with community partners including City and County law enforcement agencies and safety teams of neighboring businesses and organizations.
13. Acts as primary point of contact for law enforcement or emergency responders coming on site after normal business hours. Processes requests from law enforcement or other outside agencies for camera footage; coordinates all requests according to Catholic Charities standard processes.
14. Serves as on-call supervisor during designated times, as assigned by Director or Manager.

Other duties as assigned.

QUALIFICATIONS/TECHNICAL EXPERTISE

• High school diploma or equivalent required. Technical degree in related field preferred.
• Three years customer service and security experience required.
• Two years shelter/outreach experience preferred.
• Two years access control and camera system experience preferred. 
• Experience with scheduling and supervising staff preferred.
• CPI de-escalation and self-defense training preferred.
• Valid driver’s license and a safe driving record that is acceptable to the insurance
• company required.
• Basic computer skills required; intermediate computer skills preferred.
• Ability to work irregular hours on short notice, including weekend, holiday, and on-call coverage.
• Has the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.

PHYSICAL REQUIREMENTS

 [LK1]Written as such because the determination of such hours could change over time?

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.