Hybrid Customer Service Representative presso Frank Gay Commercial Services

Dispatch Center –Customer Service Representative- Frank Gay Commercial Services | Orlando, FL

Your next great opportunity is calling… will you answer?

At Frank Gay Commercial Services, we’re growing our Customer service team and looking for motivated individuals to join us as Customer Service Representatives. This is more than just a job — it’s a chance to be part of a company with a long-standing reputation for excellence and a team that values your voice and contributions.

Why Join Us?

• $17/hr- $19/hr

• Weekly pay

• PTO after 90 days

• Paid holidays and birthday pay

• Medical, dental, and vision insurance

• 401(k) with match and IRA options

• Paid life insurance

• Ongoing training and leadership development

• Real career growth opportunities – we promote from within

• A supportive, team-driven environment that values your ideas

• Performance-based incentives to maximize your earnings

About the Role

As a Customer Service Representative, you’ll be the first point of contact for customers — helping them feel supported, heard, and valued. 

Your responsibilities will include:

• Answering inbound calls from new and existing customers

• Scheduling service appointments quickly and accurately

• Handling outbound calls for follow-ups and appointment support

• Demonstrating empathy and professionalism in every interaction

• Educating customers about our services 

• Meeting goals related to quality, bookings, and customer satisfaction

We provide thorough training and ongoing coaching to ensure you feel confident and supported. As part of a growing team, your input will help shape how we continue to evolve and improve.

Dispatch Center Hours & Scheduling

The Dispatch Center is open from 8:00 AM to 5:00 PM 

All shifts include a 1-hour lunch and standard breaks. Flexible scheduling options may also be available.

Who You Are

• A clear, confident communicator who thrives in a fast-paced environment

• Passionate about delivering great customer experiences

• Comfortable handling calls and chats across multiple platforms

• Excited to be part of a collaborative and growing team

• Motivated to grow with a company that invests in its people

Ready to Apply?
These roles are filling quickly! If you're looking for more than just a job and want to be part of a team that values your contributions, apply now.

Frank Gay Commercial Services is calling — and we can’t wait to hear from you.