Hybrid Banquet Server - PT presso Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The ideal Banquets Server for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Banquets Department team, as a key service provider to the guests at banquet events. They will be the main team member who interacts with guests and will be critical to the guest experience that Bear Creek is known for.

WHAT WE EXPECT FROM YOU:

• Efficiently complete pre-function side work
• Greet guests as they arrive and assist with seating at tables
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements
• Clear each course following procedures
• Maintain complete knowledge of service requirements for assigned function
• Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Knowledge of:
• characteristics/description of wines/champagne ordered
• prices for specified bar selections on cash bars
• station assignment and table set-up
• group name, type of function and expected attendance
• scheduled hours of service
• special requests/arrangements
• order of service, traffic flow in room
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Efficiently complete closing side duties
• Adhere to payment, cash handling and credit policies/procedures
• Follow maintenance program and cleaning schedule
• Handle all beverage needs as specified in contract

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures