Hybrid People Services Operations Coordinator presso Caravel

Job Summary:  

The People Services Operations Coordinator provides administrative support for day-to-day people services operational responsibilities, including employment changes, federal and state compliance regulations, record keeping, and file maintenance. The PS Operations Coordinator provides a high-touch concierge-level experience for all new hires and current teammates by monitoring and maintaining teammate (employee) data in the Caravel HCM (ADP).  

 Essential Functions:

1. Ensures all new hire forms/acknowledgements and the I9/E-Verify process is complete in adherence with Federal/State requirements.  
2. Creates and maintains personnel files.  Routinely files documents into personnel files in an accurate and neat manner. Completes routine audits of files as needed. 
3. Provides exemplary customer service to new hires and current teammates, answering questions and responding to requests in a timely and thorough manner. 
4. Responsible for daily monitoring, maintenance, and processing of time-off policies, timekeeping ADP access, and status change data to ensure accuracy of data submitted and processed. 
5. Reviews and completes all ADP/Central Reach data entry for teammate status changes and notifies appropriate parties post completion. 
6. Update and complete legal names changes following collection of appropriate documents and notifies appropriate parties post completion. 
7. Create and use ADP reports for employee data entry audits for maintaining data accuracy. 
8. Use established payroll related policies, procedures and regulations to complete tasks. 
9. Notify multiple departments of completed teammate changes; include IT, payroll, authorization, and credentialing per defined process
10. Assists in resolution of People Services tickets assigned inside ticketing system and providing excellent customer service when answering questions and responding to teammates and manager requests. 
11. Keeps knowledgeable of all ADP Workforce Now modules. 
12. Collaborates with Payroll, Benefits, Credentialing, Accounting, and People Services teams for any HRIS or People Services related projects as required. 
13. Supports in distribution of People Services metrics and reports, including dashboards, monthly turnover reports, and other metrics as requested.  
14. Provides input as to possible process improvements within the People Services department, looking for efficiencies and enhancements to support Caravel mission and values. 
15. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
16. Complete all functions of People Services Coordinator in the timeline set by manager.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown.  At Caravel we provide competitive wages with excellent benefits, including medical and dental insurance, employer-matched 401(k), paid time-off, paid travel, short-term disability and more. 

Qualifications:

Education:

• HS Diploma or equivalent required.   
• Bachelor’s degree or equivalent experience preferred.  

 Experience:

• One year of previous clerical/administrative experience is required.
• One year of previous human resources related experience preferred.
• Prior experience with HCMs, preferably ADP WorkforceNow preferred.

Skills and Competencies:

• Strong keyboarding and computer skills to include MS Office (Outlook, Word, Excel, PowerPoint, Visio and Publisher).
• Strong technical aptitude to troubleshoot various system issues.
• Excellent attention to detail, with a focus on accuracy and compliance.
• Excellent verbal and written communication skills, with a pleasant, professional and helpful demeanor and voice.
• Displays professionalism and represents organization in a professional manner.
• Excellent interpersonal skills, with the ability to communicate effectively with others in a professional and friendly manner.
• Strong organizational skills, with the ability to multi-task and meet deadlines.
• Demonstrates initiative, with the ability to manage self and workload.
• Excellent analytical and problem-solving abilities.
• Exemplary customer service focus, with both internal and external clients.
• Strong team player.
• Ability to read, understand and follow oral and written instructions.
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPPA guidelines.