Hybrid Gift Processing Administrator presso None

The principal duty of all employees is to assist in the mission of the Church in the Diocese of Fort Worth.  This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

General Position Summary:  

Records donor and gift information into donor database for general donations, annual giving campaigns and capital campaigns; assists with balancing.

Principal Accountabilities:

Maintains proficiency of Raiser’s Edge software. Processing batches of payments supplied by Accounting department’s daily deposits, or data entry of these batches prepared by others; assists with Campaign entries for the parishes and schools; answers constituents questions; scans completed batches for electronic storage; assists with filing; assists in upkeep of parish database; maintains database for North Texas Catholic magazine; assists with credit card/direct debit processing and data entry of EFT (electronic funds transfer) gifts, correspondence related to declined or rejected charges and NSF checks. Assists with remittance advices. Responsible for weekly reports for specific campaigns. Assists Supervisor with balancing campaigns and training for interns. Performs other clerical functions as assigned.

Typical Decisions and/or Recommendations Made in This Position:

Moderate. Exercise discretion and independent judgment with respect to matters of significance.

Supervision Given and/or Received:

 Moderate

Internal Contacts:

• Gift Processing Team, Accounting Team, Development Team

External Contacts:

• Donors, Occasional Contact with Parish Staff Members

Working Conditions and/or Physical Requirements:

• This position works in a typical office environment but is subject to stress due to the evolving and quickly expanding needs of the Diocese, tight deadlines and moderate workloads.
• Ability to sit and perform computer work for lengthy periods of time.
• Able to access and maintain centralized departmental files.  Involves extending arms and reaching files stored in multiple levels on shelves, climbing up a stepladder to access files.
• Ability to accept work interruptions while still remaining focused on duties.  
• Data entry via computer keyboard that requires repetitive and frequent hand and wrist movements.
• Ability to lift up to 35 pounds without assistance and up to 60 pounds with assistance.

Travel Requirements:

• Infrequent travel, by car, may be required to Diocese Parishes and/or schools.

Education and Experience Preferred:

• High School Diploma
• Experience with data entry in donor databases preferred.
• Bilingual (English and Spanish) preferred.

Knowledge and Skills Preferred:

• Demonstrated ability to listen empathetically, make peace, and de-escalate
• Demonstrated history of good judgement.
• Demonstrated aptitude for adaptability and flexibility.
• Knowledge of common cash receipts processes, procedure, and safeguards.
• Ability to use various computer software programs; strong computer skills in Microsoft Office Suite, especially in Word and Excel and database programs, such as Blackbaud Raiser’s Edge.
• Ability to use various office machines (copier, fax, phones, calculator, scanner, etc.) or ability to learn.
• Ability to meet deadlines and follow directives from Supervisor in a timely manner.               
• Ability to receive, understand, retain, and complete verbal and written tasks.
• Ability to work independently as well as in teams.
• Ability to provide excellent customer service and work efficiently with donors, staff, clergy, religious, and laity.
• Ability to honor and maintain confidentiality.
• Ability to work well with people from a diverse variety of audiences.
• Excellent organization, prioritization, and communication skills.

FLSA Designation:  Non Exempt, Full Time