Hybrid Welcome Desk Representative presso City of Morgan Hill, CA

About the Department

The City of Morgan Hill is looking for part-time Welcome Desk Representatives for the Welcome Center/Front Desk to work at any of our City of Morgan Hill Recreation Facilities. We are looking for dynamic leaders who can deliver excellent customer service to members, guests and the public. The ability to multi-task and use a computer is a must. The Welcome Desk Representative responds to member and guest needs, promotes membership and programs, and maintains cleanliness and organization in areas throughout the facility.

Schedule
We are looking for teammates that can work year-round. Position requires availability of 15-20 hours per week. Must be willing to work flexible hours, including early mornings, evenings, weekends, and holidays. Current recruitment is for teammates that can work early morning and mid-day shifts, year-round.

Application & Selection Process
Applications will be screened, and those applicants determined to have the best experience, skills, and qualifications will be invited to an oral interview. 

Prior to appointment, applicant must authorize and successfully complete a reference check, a background check (fingerprinting for submission to the Department of Justice), and a Tuberculosis (TB) screening. 

Position Duties

Duties Include

• Providing excellent customer service and communication to members and guests 
• Greet the public and answer phone calls 
• Answer questions and explain routine policies and procedures
• Responsible for giving tours to prospective new members and all required follow up activity.
• Have excellent understanding and knowledge of programs and services for both the City of Morgan Hill and the YMCA. 
• Process registrations and fees for classes and programs.  
• Be able to effectively learn and use systems for both the City of Morgan Hill and YMCA.
• Scan cards, and greet each member, guest, volunteer, and teammate by name
• Operate standard office equipment 
• Enforce Centennial Recreation Center and Aquatics Center rules and regulations 
• Maintain accurate records and complete related reports 
• Ensure cleanliness and safety of the Centennial Recreation Center and Aquatics Center 
• Maintain good public relations 
• Clean, disinfect, and organize work area and facility to meet all procedures identified in Operating Plan
• Follow all cash handling procedures
• Perform other administrative duties as assigned

Minimum Qualifications

Education

• Graduation from high school or GED equivalent is desirable, but not required

Experience

• Be coachable and able to take direction from direct supervisor
• Previous experience working at a busy front desk or in a social or recreational program is desirable
• Possess excellent listening and communication skills and have basic computer experience
• Possess a courteous, professional manner
• Prior customer service experience
• Proficient in the English language. Bilingual preferred

Certificates 
Valid American Red Cross Adult and Child CPR and First Aid Certification is desirable (must be obtained in first 90 days).

Special Requirements
Position requires availability of 15-20 hours per week. Applicants must be willing to work outdoors in varying weather conditions. Applicants must be willing to work flexible hours; including early mornings, evenings, weekends, and holidays. Current recruitment is for year-round, morning and mid-day shifts. Applicants must be willing to wear City of Morgan Hill uniform.

Work Environment
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.

The physical demands of the position include:

• Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation
• Ability to lead and interact in group activities and perform related physical skills
• Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull
• Ability to lift and carry objects up to 20 pounds

This job description is not intended to be all-inclusive. It is understood that the employee will also perform other duties if requested by the immediate supervisor.

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