Hybrid Werkstudent:in - Kundenportal- und Qualitätsmanagement (Berlin, DE, 10587) presso IAV

Diese Herausforderung erwartet dich:

Would you like to work in a dynamic environment and gain practical insights into customer and quality management? Then you've come to the right place!
With us, you will accompany the entire registration process in our B2B customer portals – from new registrations and technical coordination to maintenance and error analysis. If you enjoy working in a structured manner, are interested in digital interface processes, and value interaction with various internal and external contacts, we look forward to receiving your application.

Deine Aufgaben:

• You are responsible for registering new customer portals and coordinating the entire approval process—from document review to approval by internal departments
• You coordinate technical matters with internal departments and external customers and support the entire registration process
• You ensure that the portals run smoothly and document all registration steps in a transparent and structured manner
• You will independently analyze technical malfunctions in the portals, get to the root of problems, and develop appropriate solutions (troubleshooting)
• You will be the point of contact for portal problems—both for customers and technical contacts—and ensure quick clarification
• You will be responsible for maintaining and updating important portal information, such as certificates, master data, and supplier status documents
• You will keep track of open tasks, perform regular screenings of the portals, and proactively take care of their processing

Notwendige Kenntnisse:

• Currently studying business administration, business informatics, industrial engineering, or a comparable degree program
• Proficient knowledge of MS Office (especially Excel, Word, PowerPoint)
• Analytical and structured way of thinking and conscientious work ethic
• Good understanding of sales processes and in-depth understanding of customer portal processes
• Very good communication skills and customer-oriented manner
• Good German and English skills (at least B2)

Gewünschte Kenntnisse:

• Basic knowledge of quality management is an advantage
• High degree of personal responsibility, reliability, and ability to work in a team