Hybrid Outbound Referrals- University Cancer Specialists presso University Physicians' Association

Description

University Physicians’ Association is seeking someone experienced in Outbound Referrals. The Outbound Referrals Coordinator is responsible for managing and processing patient referrals to external providers, specialists, and facilities. This role ensures timely and accurate communication between healthcare providers, patients, and referral destinations, supporting continuity of care and enhancing patient satisfaction.

Key Responsibilities:

• Initiate and process outbound referrals based on provider orders and patient needs.
• Verify insurance coverage and authorization requirements for referred services.
• Communicate with external providers to schedule appointments and transfer necessary documentation.
• Maintain accurate records of referral status and follow up to ensure completion.
• Collaborate with internal departments to resolve referral-related issues.
• Educate patients on referral procedures and assist with scheduling when needed.
• Ensure compliance with HIPAA and other regulatory standards.
• Track referral metrics and generate reports for management review.

Requirements

• High school diploma or equivalent; associate degree or healthcare certification preferred.
• Experience in a medical office or healthcare setting, especially in referral coordination.
• Knowledge of medical terminology-oncology specific, insurance processes, and EMR systems.
• Strong organizational and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and healthcare software systems.