At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.
We believe in building an environment where everyone can thrive. That is why we offer:
A culture of integrity, collaboration, and respect.
Comprehensive benefits for you and your family.
Opportunities for growth, mentorship, and skill development.
Ready to join a team that makes a difference?
A little about the position:
Job Summary
The Warranty Manager communicates with homeowners and dealers regarding warranty/ non warranty items (claims, repairs, inquiries, etc.). This manager will handle escalations from warranty admin staff, sales, and other internal stakeholders. The manager will be responsible for daily reporting, employee development, and other projects as assigned by the Director of Warranty.
Some of What You Will Do:
Reviews warranty inquiries/ claims and classifies warranty or non-warranty.
Assists internal stakeholders with claim/warranty inquiries.
Completes daily reporting activities.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Coaches, counsels, and disciplines employees.
Identify trends and work with Dir. Of Warr. And Quality organization to support corrective action.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Provide our dealers, distributors, and homeowners with excellent Customer Service.
Contributes to team effort by accomplishing related results as needed.
Foster a safe work environment.
Other duties as assigned.
What You Bring to the Table: (Qualifications)
Associate degree required.
3 + years’ management experience required.
Knowledge/ prior experience of Pool industry is a plus.
Excellent written/ verbal communication skills.
Prior customer service experience is a plus.
Ability to multi-task, prioritize workload, set up/maintain files, generate reports as requested, and set and reach goals.
Ability to respond to common inquiries or complaints from customers, employees, and regulatory agencies.
Ability to effectively present information in both oral and written form.
Ability to keep accurate records
Why should you come work with Us?
Comprehensive Benefits for you and your family include:
Medical, dental, and vision insurance
HSA and FSA plans available
401(K) with 50% company match up to 6%
Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one
Holidays - 11 Paid, eligible on day one
Life/ADD Insurance and Short/Long Term Disability insurance with buy-up options
Professional Development: Training programs, Tuition Reimbursement, and growth opportunities.
Supportive Environment: A culture rooted in collaboration, integrity, and respect.
Some Important Information for you:
Position Title: Warranty Manager
Location: Latham, NY
Employment Type: On-site
Status: Full-time
Salary Range: $63,000.00 - $70,000.00
Our compensation reflects the cost of labor across the US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future.
Bonus: MIB - Tier 4 - 7.5% of base pay
Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.
The submission of your resume will expedite the review of your information.
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