Hybrid Seasonal IT Support Technician presso VIPREC

We are seeking a seasonal IT Support Technician to assist our internal team during our busy season from September to December. This role focuses on providing phone and text-based technical support to employees, primarily for Windows-based systems. The ideal candidate will have strong troubleshooting skills, be responsive and patient, and have experience with Windows environments, NAS storage, and printers.

Key Responsibilities:

• Provide real-time technical support to employees via phone, text, and ticketing system.

• Troubleshoot issues related to Windows desktops and laptops, including system errors, login problems, and application performance.

• Support users with network-attached storage (NAS) access and file sharing issues.

• Diagnose and resolve printer issues in Windows environments (connectivity, driver issues, print queue errors).

• Assist with onboarding and offboarding tasks such as user account setup and system access.

• Document support interactions and recurring issues to help improve support efficiency.

Requirements

Requirements:

• High school diploma or equivalent required
• Minimum 1 year of IT support or help desk experience.
• Proficiency in Windows 10/11 troubleshooting and system configuration.
• Familiarity with NAS devices (e.g., Synology, QNAP) and basic file permission management.
• Experience with Windows-based printers and network printing setup.
• Strong communication and problem-solving skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Preferred Skills:

• Experience using remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Familiarity with Active Directory and basic user management.
• Comfortable working in seasonal or high-volume environments.