Hybrid Issue & Incident Analyst presso Central Payments
Central Payments · Sioux Falls, Stati Uniti d'America · Hybrid
- Junior
- Ufficio in Sioux Falls
Are you a natural problem-solver with a passion for operational excellence in payments? We’re looking for a detail-driven Issue & Incident Analyst to join our growing Operational Risk team. In this role, you’ll play a critical part in identifying and resolving issues across our payments ecosystem while strengthening our internal control environment.
What You’ll Do
- Monitor, triage, and investigate payment-related issues and incidents across internal and partner platforms
- Perform root cause analysis and identify recurring trends to drive timely resolutions and long-term improvements
- Collaborate with Technology, Operations, Risk, and Compliance teams to ensure resolution aligns with internal control standards
- Maintain comprehensive incident logs and dashboards with clear documentation for audit and regulatory use
- Support post-incident reviews, documenting corrective and preventive action plans
- Identify control gaps and recommend process improvements to strengthen issue and incident oversight
- Assist in the design and enhancement of issue management workflows, escalation protocols, and governance routines
- Ensure compliance with applicable regulations and internal risk frameworks
- Participate in testing and validation of system fixes and control enhancements
Why You Should Join Us
- Be part of a mission-driven fintech company focused on innovation, inclusion, and financial empowerment
- Work cross-functionally on high-impact initiatives that improve the safety and resiliency of our payments environment
- Join a culture that values collaboration, transparency, and proactive problem-solving
- Enjoy continuous learning and development opportunities as you grow your career
What You Bring
- Strong analytical mindset with the ability to dissect complex issues and identify root causes
- Experience managing incidents, conducting investigations, and supporting risk mitigation efforts
- Understanding of payment systems, operational workflows, and internal control frameworks
- Ability to communicate effectively with both technical and non-technical stakeholders
- Skilled at documenting and maintaining audit-ready records for incidents, controls, and remediation efforts
- Comfortable working cross-functionally with teams across operations, compliance, risk, and technology
Qualifications
- Bachelor’s degree in Finance, Business, Information Systems, or a related field
- 2+ years of experience in payments operations, issue management, business controls, or related risk roles
- Familiarity with incident response frameworks, escalation protocols, and payment platforms
- Experience with control design, audit processes, or regulatory compliance preferred
What We Offer
- A hybrid work environment with flexibility
- Opportunities for professional growth and development
- A supportive team culture where your voice is heard
