Hybrid CALL CENTER AGENT presso Mid-State Orthopaedics

Essential Job Responsibilities:

· Answers and triages inbound calls in a high volume call center.

· Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.

· Receives and forwards patient requests to appropriate clinical staff in a timely manner.

· Enters patient information into the electronic health records (EHR) system.

· Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.

· Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

· Performs other duties as assigned.

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to
complete. Prior to submitting your application for the role, click here to start the assessment.