Hybrid Referral and Diagnostic Coordinator presso HealthFirst Family Care Center

Description

Are you interested in working for New Hampshire's 2024 Health Care Business of the Year, as named by Business NH Magazine?

Join the HealthFirst community, where every position has purpose! Step into a career where you're not just filling a role—you're making a meaningful impact. At HealthFirst, we’re more than a doctor’s office—we’re a beacon of hope, providing integrated medical and behavioral care to all, regardless of their ability to pay. Be part of a team that’s redefining healthcare and changing lives in ways others can only dream of.

Who We Are
HealthFirst Family Care Center is a Federally Qualified Health Center, a Certified Great Place to Work®, and New Hampshire’s 2024 Health Care Business of the Year. We serve 29 rural communities through compassionate, high-quality care that addresses the whole person. Our team of mission-minded professionals believes in equity, access, and the power of community. We work hard, support one another, and never forget why we do what we do.

Who You Are
You’re organized, detail-oriented, and passionate about helping patients navigate their healthcare journey. You’re a strong communicator who thrives in a collaborative environment. You know how to juggle priorities while keeping patients at the center of everything you do. You’re ready to grow your skills, contribute to a bigger purpose, and support a team that’s changing lives every day.

Now Hiring: Referral and Diagnostic Coordinator
As a Referral and Diagnostic Coordinator at HealthFirst, you’ll play a critical role in ensuring patients receive timely access to specialty care and diagnostic services. From managing referral requests to scheduling appointments and verifying insurance coverage, your work behind the scenes directly impacts the patient experience. You’ll be part of a supportive, agile team that values collaboration, integrity, and service.

• Builds relationships and communicates effectively with providers, patients, and insurance companies as appropriate.
• Reviews and processes all diagnostic, specialty, and miscellaneous referral requests from providers using the Electronic Health Record within 3-5 business days.
• Maintains the referral desktop in accordance with established procedures.
• Tracks imaging appointments and updates the order in the Electronic Health Record      
• Answers calls and return messages within 2 hours of receipt.
• Demonstrates independent judgment and maintains complete confidentiality regarding patients’ medical information; adheres to HIPAA compliance.
• Verifies insurance coverage and obtains necessary prior authorization when required. 
• Provides the necessary medical records for referrals to be processed. 
• Inputs referral data electronically as needed.
• Follows up daily on outstanding orders or pending prior authorizations, updating the comment notes with current status.
• Processes      the referral bucker in the EHR and follows up on in process referrals to ensure medical notes have been received back from specialists or facilities for diagnostic imaging.
• Contacts patients by phone and/or written correspondence to communicate the status of the referrals or diagnostic orders.
• Cross-covers at least one other job function or position with the HealthFirst team to promote teamwork and support an agile organization.

Ready to make a difference? Join us.
Apply today and become part of something meaningful.

Requirements

EDUCATION/EXPERIENCE: High school diploma or equivalent. Previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.

SKILLS: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organizational, clear and effective communication and able to prioritize.