Hybrid Bankruptcy Specialist presso HAPO Community Credit Union

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.

Come defy expectations with us!

HAPO Health Benefits

No cost premium health insurance for all employees, including medical, dental and vision
Accidental death and dismemberment insurance
Long term and Short term disability

HAPO Professional Benefits

Competitive pay
Pension Plan
401K program with match
Flexible spending account (medical and dependent care)
0% interest on select personal loans

HAPO Personal Benefits

Employee Assistance Program (EAP)
Paid time off
11 paid holidays per year
Paid Birthday day off
HAPO Anniversary day off
Volunteer Opportunities (Both Paid and Volunteer)

HAPO is now accepting applications for a Bankruptcy Specialist in Kennewick, WA. The Asset Recovery team has an opportunity for a seasoned Bankruptcy Specialist to join them in representing HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” in each interaction. If you are a decisive professional who values resolution and relationships, and you’re ready to bring your expertise to a high-performing team, we encourage you to apply.

Essential Job Functions include but are not limited to:

• File reaffirmation agreements, proof of claims and creditors claims
• Attend meetings when needed
• Builds rapport and develops business relationships with vendors and attorneys
• Continues education of all bankruptcy law procedures, products, services, the credit union has to offer the membership
• Process bankruptcies according to procedure which includes filing appropriate bankruptcy forms, updating core & ancillary systems as well as updating appropriate spreadsheets or in collection software screens
• Protects the interests of the organization and individual employees
• Nurtures meaningful relationships with members while providing options and resolutions
• Regularly reviews to ensure that the credit union is receiving timely payments from Ch.13 Trustee
• Address difficult or controversial issues. Accepts ownership of decisions, actions and problems.
• Demonstrates effective problem-solving skills
• Understands the importance of credit reporting and its impact on members
• Repetitive but detailed intensive tasks including but not limited to Visa & loan charge offs as well as project related mass data entry
• Make and accept collection related calls as requested
• Demonstrates urgency and prioritization as well as detailed follow up on all tasks.
• Able to assess and analyze trends & data as well as report how it may impact the credit union presently and in the future.
• Review & submit invoices from attorneys.
• Must be able to gather facts and data to make gray area decisions within their role
• Perform technical skills as needed in all programs and software
• In real time, accurately notate every conversation and interactions with members, or correspondence in relation to a member account in the collection tracking software
• Required to take and pass all assigned HAPO regulation and procedures training
• Effectively perform all essential tasks assigned
• Fully understand and strictly adhere to all Federal Regulations as they pertain to the Credit Union and your position.

Requirements: Previous Bankruptcy experience, High School Diploma or General Education Development (GED) certificate.

Location: On-Site Kennewick (WA)

Schedule: Must be able to work 35-40 hours a week between the hours of 8:30am – 6:30pm M-F with Rotating Saturdays as needed.

Starting Pay Range (DOE): $21.57 - $32.35
This is an hourly position with the potential to earn incentive
*Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.

*Only candidates selected to move forward in the interview process will be contacted. Please do not call for an update on the status of your application. Thank you for your understanding.