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DATAMAXIS · Chennai, India · Remote

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Job Title: ATG Support Role

Location: Remote

Type: Full time

Experience: 10+ years

Job Summary:
 We are seeking a skilled ATG Support Role, responsible for maintaining, troubleshooting, and enhancing Oracle ATG Commerce applications. The ideal candidate will have strong experience in ATG-based systems and a deep understanding of support processes, incident handling, and performance optimization in a production environment.

Key Responsibilities:
 Provide technical support and maintenance for Oracle ATG eCommerce applications.
 Troubleshoot and resolve production issues, performance bottlenecks, and outages.
 Collaborate with cross-functional teams to identify root causes and implement solutions.
 Ensure system stability, uptime, and performance through proactive monitoring and tuning.
 Apply patches, upgrades, and configuration changes in coordination with DevOps/Infra teams.
 Create and maintain technical documentation and knowledge base articles for support activities.
 Participate in on-call support rotations and handle high-priority incidents as needed.
 Coordinate with development teams for bug fixes and enhancements.
 Ensure adherence to SLAs and ITIL-based support processes.

Required Skills and Qualifications:
 8+ years of overall experience with at least 5 years in Oracle ATG Commerce.
 Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing.
 Experience in application support, incident management, and system monitoring.
 Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP).
 Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk).
 Good understanding of production deployment practices and troubleshooting.
 Excellent communication and problem-solving skills.
 Ability to manage multiple priorities in a fast-paced environment.

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