Hybrid Administrative Assistant I (Child Support) presso Catawba County Government, NC

About the Department

Catawba County Social Services is seeking a highly organized and customer-focused Administrative Assistant I to support our Child Support unit in a fast-paced, high-volume environment. This role is the first point of contact for citizens seeking child support services and plays a vital role in ensuring responsive, accurate, and compassionate service delivery. The ideal candidate is someone who thrives in a team setting, handles pressure with professionalism, and enjoys making a difference in the lives of children and families.

Position Duties

• Serve as the primary contact for all incoming calls and walk-in clients for the Child Support Unit, and provide backup for the Adult Services Unit
• Perform administrative support functions for 17 Child Support Agents, as well as 2 Supervisors, and the Child Support Manager
• Maintain internal records, program databases, reports, logs, and court calendars
• Process income withholding documents and manage time-sensitive mail, faxes, and drop-offs
• Process and notarize legal documents
• Prepare and distribute weekly court dockets and add-on dockets; coordinate with Clerk of Court personnel and law
• Assist with case transfers, image records, and interpreter services as needed
• Maintain supply inventory and request equipment service as needed

Minimum Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or other related field; OR
• Associate’s degree in Business Administration or related field and 1 year of office or clerical experience; OR
• High school diploma or GED equivalent and 3 years of office or clerical experience

Other Qualifications

• NC Notary Public certification or ability/willingness to obtain within a specified timeframe
• Certified DNA Agent or ability/willingness to obtain within a specified timeframe
• Strong communication, customer service, and interpersonal skills, with the ability to work with people at all levels and from diverse backgrounds
• Excellent organizational skills, with the ability to be flexible and multi-task on a daily basis
• Advanced computer skills including experience with Word, Excel, and databases
• Bilingual ability (Spanish-English) is a plus  
• This position is considered light work; ability to lift up to 20 pounds is required.