Hybrid Specialist, Data Innovation presso AXA Singapore

What you will be doing

As the digital specialist, you will support the Head of Digital Platform Management & Design in planning and delivering of the innovative new key features and journey to support the Customer & Digital goals. You will actively connect & collaborate with stakeholders (including government agencies and external partners) to understand emerging trends and technologies for journey design planning and identify ways to optimize the customer experience across the digital platforms.

Principal responsibilities  

• Support Digital Product Owner and focus on developing the business and customer journey requirements required to deliver the new features and functionalities in current or integrated digital platforms
• Work together with UX/UI designers and stakeholders to ensure delivery of optimize customer experience
• Collaborate with various teams such as technology, UI/UX, operations, product, distribution, Group, WPB/bank, and other business units on related deliverables
• Manage complex cross functional projects with various stakeholders in a challenging and dynamic environment
• Collaborate with technology team and oversee the controls relating to digital platform management such as change release, problem/incident management. Ensure adequate controls are in place including self-identified issues arising from control assessment gaps or risk events.

What we are looking for

• Degree holder in Business Administration, technology or a related field.
• Minimum 2-5 years of experience in managing projects and/or digital assets in financial services industry inclusive of market best practices, Government agencies and other external partner projects
• Customer obsessed individual with strong understanding of end-to-end customer journey (pain points and Moment of truth analysis) and business requirements for digital platform
• Keen digital mindset, good understanding of the market trends and best practices In-depth understanding of financial services customers journey, financial services products including front end, back-end systems,
• Data driven and results oriented, with strong analytical and project management skills; high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously.
• Strong team player that challenges status quo with solutionist mindset (best practices and industry trends)
• Excellent communication (includes objection handling) and inter-personal skills to engage multiple stakeholders.
• Proven problem-solving skills to conceptualise new ideas, scope changes and actions required across the cross functional teams. Experience in business requirements, user stories, customer journey mapping, design sprint methodology and collaborative tools like Jira, Figma and Confluence

AXA Singapore is now part of HSBC Group. The quality of our products, services and people will remain the same.

Find out more here: AXA Singapore is now part of HSBC Group..

AXA Singapore is now part of HSBC Group..
 

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