Hybrid Executive (Gurgaon, HR, IN, 122002) presso Narayana Health

Job Responsibilities:

Patient Relation

• Receive patient and patient attendants in a pleasing manner
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
• Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted  that day                                                        
• Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
• Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.
•  Maintain confidentiality about patients.
• Counsel the patients/attendants whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.
• Coordinate with GM-Operations regarding any administrative related problems
• Preparing MIS report and submit to the GM-Operations
• Coordinate with service department for any Maintenance work, Housekeeping work and F&B work 

Administrative

• Possess information related to Hospital procedures/protocol
• Preparing duty roasters for the department
• Managing Leaves and permissions
• Report all the incidence to the in charge
• Attend meetings and self-development programs.
• Attends related meetings and gives input on new methods of improving out patient services.
• Provide training to the staff
• Maintains discipline, dress code and punctuality among the staff.