Hybrid Account Protection Specialist (Bilingual- English AND French) presso American Express

%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3Ca href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22 target=%22_blank%22 rel=%22noopener%22%3Evalues%3C/a%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EHow will you make an impact in this role?%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EThe Account Protection Specialist (APS) is responsible for the efficient processing of financial and non-financial related telephone inquiries from both Cardmembers and Service Establishments. A key player on the risk operations team responsible for: %3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EValidating applicant and cardmember identity.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EDetecting potential fraud at the point of sale.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22line-height: 107%;%22%3ETransaction verification, inbound / outbound Canadian Fraud and Credit.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EAssisting your colleagues in other international centres to resolve charges from traveling cardmembers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cstrong%3EQualifications:%3C/strong%3E%26nbsp;%3Ca name=%22OLE_LINK1%22%3E%3C/a%3EThe ideal candidate must possess:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-bookmark: OLE_LINK1;%22%3E%3Cspan style=%22line-height: 107%;%22%3EExcellent communication skills in English and French.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-bookmark: OLE_LINK1;%22%3E%3Cspan style=%22line-height: 107%;%22%3ECollege Diploma or University Degree.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-bookmark: OLE_LINK1;%22%3E%3Cspan style=%22line-height: 107%;%22%3ERetail or Credit / Fraud experience will be an asset.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-bookmark: OLE_LINK1;%22%3E%3Cspan style=%22line-height: 107%;%22%3ECustomer-oriented attitude.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22mso-bookmark: OLE_LINK1;%22%3E%3Cspan style=%22line-height: 107%;%22%3EFlexibility to work anytime between 7:00 am to 11:00 pm including weekends.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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