- Professional
- Ufficio in Porto
Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.
Operation department is looking for an Operations and Customer Experience Specialist
What you will do:
Integrated in the Channels – Operations team, the person to be hired will be responsible for:
- Monitoring operational indicators related to outsourced partners managing Contact Center operations, clarifying and supporting any questions that may arise;
- Proactively identifying improvement opportunities within operational activities, ensuring coordination with partners and business areas for the implementation of corrective actions;
- Identifying development needs for the front-end tools used in customer service channels, and how they are used, working closely with systems teams to ensure proper implementation;
- Supporting projects aimed at improving customer experience and increasing self-service adoption through natural voice technology in IVR systems, using analysis based on machine learning or AI models;
- Aligning procedures across internal departments to ensure consistency within customer support operations;
- Participating in meetings and initiatives with internal teams, focusing on process optimization and improving how customer requests are handled;
- Maintaining a strong team spirit and a proactive attitude to achieve results.
Employment type: Full-Time
Work site: Hybrid Model
City: Porto
What are we looking for:
- Degree or Master's degree in Business & Management;
- Minimum of 4 years of professional experience in the field of study;
- Strong ability to work within a team and good interpersonal skills;
- Experience in Contact Center or customer service operations,
- Knowledge of the energy sector ,
- Experience with continuous improvement methodologies is valued
- Proficiency in Office tools, namely Excel and PowerPoint
More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.
Equal opportunities for all
Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.
Need more reasons to apply?
As a top employer we:
Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;
Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:
Top employer certification by Top Employers Institute
Part of the Bloomberg Gender-Equality Index
Global certification as a family-responsible company by Fundación Másfamília
Top 100 Workplaces by Houston Chronicle
Discover our tips to enhance your performance during the recruitment process and apply until 10 August,2025 if you think you are the right fit for this opportunity.
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