Hybrid Agency Distribution Program Consultant presso AAA The Auto Club Group
AAA The Auto Club Group · Detroit, Michigan, US, Stati Uniti d'America · Hybrid
- Professional
- Ufficio in Detroit, Michigan, US
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
Position Description
Primary Duties:
Work independently, with guidance in complex situations, to support the execution of Entrepreneurial Agent (EA) or Independent Agent (IA) sales distribution programs. Serve as a subject matter expert and internal consultant by providing advanced insight and trusted counsel in the areas of sales agent program channel distribution, day-to-day operations, project initiatives and operational process improvements. Review business plans, product reports and forecasting models to understand individual action items necessary to meeting agency growth, profitability and production goals. Work with internal partners and vendors to develop and support agent program initiatives in order to meet or exceed company goals and objectives. Serve as a liaison and maintain positive relationships with internal and external partners.
Lead or participate in small to large-scale, organization-wide distribution projects. Plan and manage project initiatives to successful completion of targeted goals. Responsible for or assist management with the following: development of project execution strategy, creating and monitoring project plans and schedules, identifying resources for project execution, leading project teams, organizing and participating in project meetings. Conduct or participate in gap analysis, needs assessments and the development of operational process improvement initiatives. Lead or participate in cross-functional teams tasked with performing cost/benefit analysis, identifying budget implications, and recommending strategies for accomplishing operational goals. Forecast and communicate potential project outcomes to Distribution and Field Sales leadership. Participate in end-user testing and validation. Document and maintain process flows and procedures to ensure overall operational efficiency. Measure and track the achievement of project objectives and timelines.
Ensure a “turnkey” operation that manages and coordinates all requirements including: providing oversight to contract process, selecting target dates, opening of offices, coordinating all necessary components for opening, scheduling agent training and onboarding processes, providing product support, assisting with marketing and advertising, educating agent on the availability of resources, etc. Work seamlessly with all the respective departments to ensure office is open and functional.
Provide assistance in resolution of issues escalated within the department or from field agents or management. Interpret issues and foresee any problems. Take a broad perspective to identify, analyze and recommend innovative approaches to resolve highly complex problems. Act as a resource to less experienced staff.
Supervisory Responsibilities:
None
Required Qualifications
Education:
Bachelor Degree in Business Administration, Statistics, Finance, Marketing, or a related field or college coursework and equivalent work experience
Experience:
Project planning and management
Coordinating and controlling workflows
Gathering, researching and analyzing data
Preparing reports, business plans and proposals for all levels of management
Evaluating a complex system and/or business processes and understanding the interdependencies between components
Evaluating effectiveness and efficiency of systems and business strategies
Conducting cost/benefit analysis
Analyzing performance problems
Designing, implementing and evaluating performance interventions
Completing and monitoring financial projections for assigned projects
Responsible for development and upkeep of all documentation of policies and procedures
Conducting meetings with all levels of management
Representing department on task forces and meetings
Knowledge and Skills:
Knowledge of:
Sales distribution channels
Insurance products and services
Problem identification and resolution techniques
Techniques used to analyze business practices and procedures
Project planning and management techniques
Process improvement strategies and best practices
Knowledge of Corporate branding standards
IT knowledge of small business operations (phones, ACG network, individual ISP, etc.)
Ability to:
Analyze sales markets/territories and provide data for management review
Communicate complex information (agency requirements, goals, regulatory compliance) to a variety of audiences
Oversee Website utilized for the assigned agent sales program
Assists Management with strategic and operation planning
Willingness and ability to travel
Preferred Qualifications
Education:
Possess and maintain the applicable State P&C license for selling Auto Club Group products and services
Insurance industry designations (e.g. IIA, CLU, CIC, CPCU)
Experience:
Providing oversight to the opening of insurance offices or entrepreneurial single business locations
Field, Administrative Office or Insurance environment
Auto Club Group Field, Administrative or Insurance environment
Knowledge of:
Insurance distribution channels
Salesforce, GCP and Varicent
Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
