Hybrid Help Desk Analyst presso SR SNODGRASS PC

Description

S.R. Snodgrass, P.C. is seeking candidates for our Help Desk Analyst position. This individual will be responsible for providing first-level support for firm technology and networks, including assisting remote and on-site employees. This is a part-time position (5 hours per day, 5 days a week) that requires a regular schedule of 12:00 – 5:00 PM Monday through Friday working in the office; a hybrid schedule of 2 days working from home and 3 days working in the office may be considered after training is successfully completed (typically after 90 days).

Key Responsibilities of the Role

• Provide technical support for Windows laptops, software, printers, and network connectivity
• Diagnose and resolve hardware/software issues, escalating complex problems as needed
• Assist with password resets, multi-factor authentication (MFA), and security best practices
• Troubleshoot VPN, remote desktop, and mobile device connectivity
• Manage user accounts in Active Directory, Microsoft 365, and other enterprise applications
• Perform software installations, updates, and patch management
• Track and manage IT inventory (laptops, desktops, peripherals, software licenses)
• Maintain IT documentation, troubleshooting guides, and knowledge base articles
• Ensure compliance with software licensing and IT security policies
• Provide end-user training on IT best practices and common troubleshooting steps
• Collaborate with IT team to resolve issues and improve IT operations
• Support IT onboarding/offboarding, including equipment setup and account deactivation
• Configure and deploy laptops
• Process incoming/outgoing equipment, including shipping to remote staff
• Administer and support Microsoft 365
• Emphasis on PC refreshes and Windows 11 rollout
• Develop and maintain close working relationships with internal and external contacts as appropriate

Key Attributes of the Role

• Extensive knowledge of current technologies
• Advance desktop, laptop, server and mobile device support
• Knowledge of Microsoft Operating Systems and server-side applications
• Strong client-facing communication and ability to communicate technical concepts to non-technical users
• Troubleshooting and multi-tasking skills
• Organized and detail oriented
• Ability and openness to learn new technologies/concepts and take on additional responsibilities
• Strong understanding of ITIL best practices and current technologies
• Knowledge of IT security best practices and endpoint protection tools

Qualifications

• 3-5 years of help desk or IT support experience
• Bachelor’s degree, preferably in Computer Science OR equivalent experience
• Advanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell)
• Familiarity of basic networking fundamentals in enterprise WAN/LAN topology
• Strong experience with Microsoft 365 administration, including user management and email support
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Ability to lift up to 15 pounds at a time
• Able to work onsite 5 days a week if needed

We offer a well-rounded package to employees that focuses on our employees' well-being. We offer benefits related to your financial, physical, and mental health. Some of these benefits include competitive pay, half-day Fridays in the summer, paid vacation time and holidays, and 401(k) plan with company matching, along with life insurance, short- and long-term disability insurance, and a financial wellness program at no cost to employees. We also offer social and philanthropic opportunities for employees.

S.R. SNODGRASS DOES NOT DISCRIMINATE IN HIRING OR TERMS OR CONDITIONS OF EMPLOYMENT ON THE BASIS OF AGE, SEX, RACE, COLOR, CREED, ANCESTRY, RELIGION, PHYSICAL OR MENTAL DISABILITY, NATIONAL ORIGIN, CITIZENSHIP STATUS, VETERAN STATUS, MARITAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, PREGNANCY, OR ANY NON-JOB OR NON-BUSINESS RELATED FACTORS OR ANY OTHER BASIS UPON WHICH DISCRIMINATION IS PROHIBITED BY THE MUNICIPAL, STATE, OR OTHER FEDERAL LAW