Homeoffice Client Services Representative-REMx presso REVCO SOLUTIONS INC

OUR COMPANY: Revco-Wakefield is an Accounts Receivable Management Corporation with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.

REVCO OFFERS:

• Medical,      Dental, Vision, Life and Disability coverage
• 401(k)      Savings Plan with company match
• Paid Time      Off (PTO), Paid Holidays, and Paid Training

Position Description: The Client Service representative is the first point of contact for our client’s needing assistance with Revco’s products and services. They manage client inquiries by phone, email, and online as well as maintain client records and resolve client concerns, accomplish department objectives, reviews and processes internal and external client requests, helps create, sustain, and strengthen essential relationships with our internal and external clients.

Essential Duties and Responsibilities:

· Delivering successful client outcomes by providing outstanding customer service.

· Prioritize client inquiries received by phone, email, and web.

· Follow up with clients to address needs and resolve outstanding issues.

· Must have excellent verbal and written communication skills.

· Exhibit effective interpersonal skills.

· Use creative thinking to resolve complaints from clients.

· Collaborate with other members of the Client Service team.

· Process client reconciliations and perform client auditing as needed.

· Have working knowledge of multiple collections and EHR software systems.

· Update and maintain important client information.

· Quickly adapt to work in a fast-paced work environment.

· Provide guidance and advice about key internal decision-makers.

· Explain available client reports, answer questions about existing reports, and escalate custom report requests to the manager.

· Answer client requests made daily/weekly according to established expectations.

· Establish priorities and meet deadlines.

· Identify potential issues related to day-to-day operations and clearly communicate with the manager.

· Follow established business practices and all applicable state and federal laws including HIPAA and the FDCPA.

· Must be a self-starter with the ability to prioritize multiple tasks.

· Working knowledge of Microsoft Suite programs including but not limited to Outlook, Excel, Word, PowerPoint, and Teams.

· Manages Client relationships by monitoring performance and escalating issues to the Client Relationship Executive

· Must be able to follow strict policies and procedures. Including the following, requests for documentation, dispute resolution, balance verifications, insurance follow-up, and settlements.

· Ability to communicate clear and concise information to and from internal/external clients.

· Identify and resolve errors.

· Must archive corresponding information pertaining to client requests in a timely manner and in the appointed areas.

· Ability to manage and prioritizes requests on multiple platforms throughout the week.

· Knowledge of and ability to process canned reports for our internal and external clients.

· Manage and prioritize various types of requests and process them in the order in which they are received.

· Capable of working independently and as a team on time-sensitive matters.

HOURS: 8:00am-5:00pm

· High school graduate or equivalent

· Working knowledge of collections industry and/or customer service.

· Excellent verbal/written communication and listening skills.

· Excellent interpersonal skills to interact with clients and employees at all levels

· Strong knowledge of Microsoft Office software, including Outlook, Word, Excel, and Power Point.

· Strong problem-solving skills for conflict resolution and effective trouble-shooting skills to prevent conflicts.

· Must exhibit patience and endurance to effectively handle requests.

· Ability to enter data and produce various documents accurately and efficiently.