Remote Patient Account Representative (Remote) presso Ascend Medical

 Ascend Medical is reimagining healthcare by combining innovation, compassion, and convenience—and we're looking for a Patient Account Representative to help us deliver an exceptional experience at every step of the billing journey.

As a certified member of our Revenue Cycle team, you’ll be the go-to person for patients with billing questions, insurance concerns, or account issues. You’ll work behind the scenes to ensure clean claims, accurate payments, and a stress-free experience for the people we serve. This is a remote, full-time position based in Atlanta, Georgia.

What You’ll Do

• Be the first point of contact for patient billing inquiries—by phone, email, and secure portal
• Verify insurance benefits and explain out-of-pocket costs clearly and empathetically
• Post payments, assist with payment plans, and resolve outstanding balances
• Collaborate with our billing and clinical teams to keep claims clean and compliant
• Document all patient interactions and updates in the EHR and billing system
• Stay up to date on payer guidelines, coding requirements, and HIPAA rules

Why Ascend?

• Competitive hourly pay: starting at $20 per hour
• Full benefits starting Day 1: medical, dental, vision, life insurance
• 401(k) with company match
• Generous PTO + paid holidays + parental leave
• A mission-driven culture where innovation and empathy come first
• 100% remote work with supportive team collaboration

About Ascend Medical

Ascend Medical is reimagining how care is delivered. With a hybrid model spanning virtual, in-home, and in-clinic services, we provide truly patient-centered care that integrates physical, mental, and emotional wellbeing. Our mission is simple but profound: to elevate mind, body, and soul.

What sets us apart is not just what we do, but how we do it—through a bold culture of innovation, a deep commitment to values, and an obsession with delighting our patients.

Our Core Values:

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

Join us in elevating mind, body, and soul—starting with the billing experience.
Apply today and help us make healthcare better for everyone.

 What You’ll Need

• High school diploma required;  associate degree preferred
• Certification required: CRCS, CPB, CMRS, or similar
• 1–2 years of experience in patient accounts, billing, or revenue cycle
• Familiarity with EHR and billing systems (Athena, Epic, eCW, etc.)
• Strong knowledge of insurance  plans, billing terms, and claims processes
• Excellent communication skills and a problem-solving mindset
• Ability to work independently in a virtual setting

Ascend Medical is an Equal Opportunity Employer. We believe that diverse voices and backgrounds are essential to innovation, and we are committed to fostering an inclusive and empowering workplace for all.