Hybrid Business Analyst II presso Michigan Millers Mutual Insurance Company

Description

Who are we?

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service.

The core values for Michigan Millers and Western National Insurance, Connectiveness – Accountability – Empowerment are incorporated into all that we do. Our workplace culture encourages employees to seek out learning opportunities and to strive for growth and development in the insurance industry.

We understand the importance of a positive work community and a healthy workplace environment when striving for organizational success. Our emphasis on internal growth and maintaining healthy team relationships translates into external growth and building sustainable customer relationships.

Does this opportunity interest you?

Michigan Millers Mutual Insurance Company is seeking a Business Analyst II to join our team! 

The individual in this role will ensure the collaborative execution of business analysis across the life cycle for a product workstream or project. The individual in this role will have the opportunity to perform business analysis for mixed-complexity tasks and mixed-impact business processes, and / or software application modifications with moderate guidance from others. 

What are the responsibilities and opportunities of this role?

• Supports the ongoing implementation of the core business attributes of Empowerment, Accountability, and Connectiveness.
• Collaborates in ticket intake analysis and troubleshooting applications. 
• Participates in work refinement and estimation processes with product team.
• Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.
• Collaborates with product and change control teams to ensure quality deliverables that provide customer value.
• Creates and maintains documentation that the product team or Company has defined as important (e.g., support processes, team processes, system documentation).
• Collaborates with the product team to execute required activities for business process and software implementation initiatives of mixed impact and risk.
• Flexes to non-core responsibilities as needed to ensure timely work delivery to the customer (e.g., testing, road mapping, directing deployment, etc.). 
• Applies, acquires, and builds upon a core toolkit of intermediate Business Analyst skills and techniques.
• Demonstrates Business Analyst competencies and skill sets aligned with enhancing and improving value to existing and new applications.
• Executes Business Analyst best practices as defined in the Requirements Lifecycle with little guidance from others.
• Applies acquired knowledge to identify and troubleshoot root-cause and resolve core problems within a defined domain affecting business processes or applications. 
• Identifies and executes opportunities for improvement of processes and best practices at product team level; influences team to implement process improvement.
• Plans, researches, and analyzes product needs, and tabulates findings that confirm requirements at a product team level.
• Contributes to and regularly accesses metrics and related reporting tools to measure BA performance against standards. 
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs other duties and projects as assigned.

Requirements

What are the must-have qualifications for a candidate?

• Demonstrated intermediate organizational and prioritization skills; able to accomplish multiple priorities of low to average impact and risk within specified timeframe.
• Demonstrated ability to consistently communicate clearly and effectively both verbally and in writing with technical and non-technical audiences.
• Excellent analytical and problem-solving skills when dealing with ambiguity.
• Ability to work independently and carry out assignments to completion.
• Strong attention to detail. 
• Good negotiation skills.
• Ability to lead change with positive influence on people and processes.
• A team player, able to effectively collaborate with others.
• Inquisitive with strong ability and desire for continuous learning.
• Highly organized and able to multitask.

What will our ideal candidate have?

• Three-plus years’ experience in an IT or related role 
• Two-plus years’ Business Analyst experience with a proven track record of performing business analysis on a range of projects 
• Basic Business Analyst training and certification equivalent to Entry Certificate in Business Analysis (ECBA) or Certification of Capability in Business Analysis (CCBA) 
• Property-and-casualty insurance industry experience / education

Compensation overview

The hiring range for this role is $77,719.50 - $94,990, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

We offer full-time employees a significant Total Rewards Package, including:

• Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and      more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Time Off - including vacation, volunteer, and holiday pay
• Paid Parental Leave
• Bonus opportunities
• Tuition assistance
• Wellness Program - including an onsite fitness studio

Michigan Millers and Western National Insurance believe in supporting the balance between work and life by providing a flexible work environment and offering a variety of hybrid work arrangements designed to balance individual, job, department, and company needs. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Michigan Millers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.