Hybrid Network Support Specialist Lead presso Megaport
Megaport · Brisbane, Queensland, Stati Uniti d'America · Hybrid
- Ufficio in Brisbane, Queensland
About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
Your Role
This role reports to the Network Support Services Manager and acts as second-in-charge in their absence. It is responsible for leading and supporting a global team of Network Operations Specialists to ensure business-as-usual (BAU) activities are delivered to a high standard. Operating within a 24x7x365 follow-the-sun model, the team’s mission is to maximise network uptime through proactive monitoring, rapid incident resolution, and effective change execution.
The role plays a key part in coordinating technical responses, driving cross-functional collaboration to resolve customer-impacting issues, and providing clear visibility into the state of Megaport’s global production network. It also acts as an escalation point for the Customer Support team and contributes to the ongoing training and enablement of frontline staff. A strong focus on continuous improvement is essential, with the role expected to identify and close operational gaps, refine interdepartmental workflows, and enhance overall service delivery. Oversight of vendor relationships and ensuring the performance of BAU operations are also core to success in this role.
