Hybrid Customer Service Representative presso AmeriVet
AmeriVet · Portsmouth, NH, Stati Uniti d'America · Hybrid
- Ufficio in Portsmouth, NH
Job Description:
Lafayette Animal Hospital is looking for a full time, personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our hospital, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. If you are ready to join a dedicated, fun, fast-paced team, apply today to join team LAH!
Pay Range: $18 - $22 (based on qualifications)
Hours: 30 - 40 hours per week
Requirements:
Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
Preferred: Knowledge of veterinary medical terminology and procedures
Preferred: One year of customer service representative experience
Professional and friendly phone etiquette
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detail-oriented
Ability to problem solve and adapt to multiple situations
Ability to properly prioritize and complete tasks simultaneously
Available to work Saturday rotations, as needed
Benefits:
- Flexible schedule - 4 day work week with rotating Saturday shifts
- Comprehensive medical, dental, and vision insurance
- 401(k) matching
- Generous holidays and paid time off
- Career development programs
- Robust health and wellness initiatives
- Employee referral bonus programs
- Quarterly bonus incentives
Responsibilities:
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
Complete all tasks as assigned by the supervisor(s).
About the Hospital:
Lafayette Animal Hospital is set in the heart of Portsmouth and is a fast-paced hybrid clinic that offers general practice services along with urgent care and emergency care for our patients. We are open from 8-6 Monday through Friday and 8-2 Saturdays. We are closed on Sundays.
Fostering Internal Growth: Employee Career Development at AmeriVet
Your journey to career advancement starts where you are. Discover your potential for growth within AmeriVet as we provide mentorship and insights into cross-functional roles. Elevate your skills, transition into leadership positions, and shape your success by harnessing the power of internal opportunities.
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
