Hybrid Patient Service Representative Lead - Outpatient Adult Rehab Services presso OU Health
OU Health · Oklahoma City, Stati Uniti d'America · Hybrid
- Ufficio in Oklahoma City
Position Title:
Patient Service Representative Lead - Outpatient Adult Rehab ServicesDepartment:
Physical Therapy ClinicJob Description:
General Description:
Under general supervision, interviews patients admitted to the hospital and obtains sufficient financial information to assure maximum payment for services rendered at OU Medical Center.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assists patients or responsible parties with their financial liability on all past and present accounts and makes appropriate arrangements for payment.
- Analyzes patient financial status and related information to determine if financial assistance may be available through other third party organizations.
- Assures all updates to financial and demographic data are completed.
- Interviews patients and responsible parties to obtain personal, demographic, and financial information required for the registration of patients.
- Serves as hospital systems intake to determine a method of payment according to established procedures.
- Make pre-registration/pre-admission contacts with the patient or responsible party as appropriate.
- Maintains statistical reports as required.
- Obtains pre-certification and verification from any third party payors or employer.
- Determines deposits and collects payments.
- Serves as lead employee or assistant supervisor.
General Responsibilities:
- Performs other duties as assigned.
Minimum Qualifications:
Education: None required.
Experience: 2 or more years of hospital or medical experience in admitting, financial counseling, patient registration/appointments or related area required. 4 or more years of related experience preferred.
OR equivalent combination of education and experience.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills and Abilities:
- Knowledge of hospital policies and procedures; of third party contractual agreements and requirements; of federal and state laws and regulations relating to payment and billing of hospital charges.
- Skill in establishing and maintaining effective working relationships with others; in following verbal and written instructions; in interviewing patients; and in typing accurately.
- Excellent communication skills, both orally and in writing and good computer skills.
- Typing/keyboarding skills sufficient to meet the requirements of the position.