Heartbeat Health is seeking a motivated, sharp, and adaptable Business Operations Associate to join its Operations team. The Business Operations Associate will play a critical role in supporting the growth and delivery of Heartbeat Health’s clinical programs, both live and prospective – including with a brand new product that Heartbeat is in the process of launching.
The Business Operations Associate role is cross-functional. You’ll help build and manage a national partner network that serves as the operational backbone for these programs. You’ll contribute to client-facing work across the customer lifecycle: sales, onboarding, implementation, and customer success. This is a hands-on, high-impact position ideal for someone who thrives in fast-moving environments and wants to help shape how cardiology is delivered at scale.
What You’ll Do:
Help to build and manage the day-to-day operations of a partner network across multiple states and partners
Identify, engage, and negotiate with prospective clinical vendors
Work with our internal team and clients to help provide context on operational excellence and the value story associated with the broader program
Lead and support implementation tasks and timelines in connection with new partner network launches, including in collaboration with internal and external stakeholders
Develop reporting and action on key insights to fine-tune and improve partnerships
Work cross-functionally with teams across growth, clinical, finance, and legal on operational, clinical, legal, and other items
What We’re Looking For:
Minimum of Bachelor’s degree
2–4 years of professional experience, ideally in management consulting or at a large healthcare organization
Strong analytical and operational skills; highly proficient in Excel/Google Sheets, Salesforce and creating slides / presentations a plus
Experience working in or adjacent to the healthcare industry preferred (e.g., provider systems, payers, care delivery, health tech)
Experience working with or building networks is a plus
Clear communicator with strong writing and organizational skills
Resourceful, independent, and comfortable operating in evolving, fast-paced environments
Passion for improving healthcare outcomes and a desire to do mission-driven work
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