Remote Business Analysis Specialist II presso Fragomen
Fragomen · Stati Uniti d'America · Remote
- Junior
Job Description
About the Role: Fragomen, an Am Law 100 Firm and the leading global immigration services provider, is seeking an experienced and technically skilled Business Analyst. This role will work on one of our growing technology products and will involve technical support, business analysis, and some development projects. This is a great role for those who have worked in technology roles and want to grow their experience in supporting custom applications. Working with a small team, the Business Analyst will triage escalated inquiries, enhance tools for the service team to resolve issues, and support the process of defining and aligning product enhancements.
This role will follow a Pacific Time (PST/PDT) schedule.
How will you make a difference as a Business Analyst at Fragomen?
- Assist the front-line team with escalated inquiries.
- Build additional tools for the team to resolve recurring issues.
- Manage a ticket system, identify trends, and develop tools to compensate.
- Communicating across teams (technical and non-technical), documenting your work, and occasional coordination with client technical teams.
Leverage your valuable skills and experience to make an impact at Fragomen:
- Bachelor’s degree in Information Technology, Engineering, Business, or a related field (preferred).
- Minimum of 2 years of experience in a Technical Business Analyst or similar role.
- Proficient in T-SQL, with the ability to write and interpret complex queries.
- Demonstrated ability to effectively prioritize tasks and manage a consistent workload.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
- Exceptional attention to detail, with a commitment to delivering high-quality, accurate work.
- Self-starter with the ability to work independently and collaboratively across teams.
- Knowledge of .NET, React, and/or Git is a plus.
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- Paid Time Off + Holidays
- Private Medical Insurance
- And other financial benefits which we encourage you to ask us about!
Learn More About Fragomen:
Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
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