Hybrid Health Application Services Program Officer (O-5 Billet) Non-Supervisory bei Department of Homeland Security

Health Application Services Program Officer (O-5 Billet) Non-Supervisory

Department: Department of Homeland Security

Location(s): District of Columbia, District of Columbia

Salary Range: $1 - $150000 Per Year

Job Summary: This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU) - Information Management Section (IMS), Health Application Services Office (HASO). This a non-supervisory role. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

Major Duties:

• DUTIES AND RESPONSIBILITIES: Design and implement training programs, materials, and workflows to support EHR and operational readiness; Support go-live and post-implementation training efforts during system upgrades or new features. Deliver instructor-led training (in person or virtual) and coordinate the deployment of digital learning tools such as computer-based trainings (CBTs), recorded webinars to support scalable training across all IHSC facilities. Lead the development and delivery of training and support for facility level superusers to serve as local resources during system rollouts, training initiatives, and EHR updates; regularly meet with superusers to gather insights on what is working well and where additional support or adjustments may be needed. Coordinate with subject matter experts (e.g., clinical informaticist, HASO program officers) to ensure training reflects accurate workflows and policies. Lead training needs assessments by identifying gaps in knowledge across different user types and delivering training approaches that match the needs of various staff roles, such as nurses, providers, pharmacists, and administrative staff. Maintain and update training documentation, quick reference guides, and user guides, including collaboration with contractors when applicable. Participate in program planning meetings and support operational projects by contributing to implementation efforts, training coordination, and change management activities related to training and system use. Collaborate with IHSC staff and program stakeholders to ensure training efforts are informed by frontline perspectives, promote awareness of training opportunities, and support successful adoption of new tools and workflows. Ensure timely and effective delivery of communication to staff during system changes, rollouts, or training initiatives, including coordination with appropriate units and contractors to support consistent messaging. Host or support brown bag sessions, webinars, and/or Q&A forums to reinforce communication and engagement across IHSC, with a focus on scalable, recorded, and topic driven formats. Support User Acceptance Testing (UAT) for new EHR features and oversee clinical and EHR-related training via IHSC's platform, ensuring all content reflects current clinical best practices. Support the review and revision of EHR templates, Smart Forms, Order Sets, Clinical Decision Support Systems (CDSS), and Provider Alerts to ensure alignment with training efforts and user understanding. Provide input for EHR enhancements and support the development of governance documents, such as the Performance Work Statement and Quality Assurance Surveillance Plan, for upcoming IHSC projects. Other duties and responsibilities as assigned.

Qualifications: COMPETENCIES: Leadership Skills. Ability to work independently with minimal supervision. Demonstrates strong organizational and time management skills. Demonstrates exceptional problem solving, judgment and decision-making skills. Excellent interpersonal skills and flexibility. Cultural competencies related to detention health care and a diverse work environment. Strong mature oral/written communication skills. Integrity, honesty, and strong ethical compass.

How to Apply: To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below. The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2025. PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position. Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Application Deadline: 2025-09-30