Remote Client Success Associate

The DigiTrust Group is revolutionizing cyber security and we are looking for a Client Success Associate to join us as we continue our incredible growth trajectory. You'll drive our mission of defending global companies against the bad guys.

As a Client Success Associate, you'll play a critical role in a fast-paced and detailed-oriented environment, interacting directly with our most important asset, our clients. You'll assume responsibility as the point of contact for a large number of accounts, corresponding with key stakeholders over email and phone.

What You'll Do

• Handle all aspects of correspondence with companies we work with, including The Los Angeles Clippers, Lionsgate, and Starz
• Manage current and prospective client information utilizing our company's sales tracking platform
• Gain insight into company operations by scheduling, coordinating, and joining teleconferences
• Generate proposals for existing and prospective clients
• Lend your creativity and talent to innovating solutions to client challenges
• Maintain a positive and professional demeanor and uphold the company values and image
• Work with our accounting team to prepare client invoices and follow-up with clients regarding outstanding invoices

What We're Looking For

• Bachelor's degree
• At least 1 year of experience in a client-facing role
• Must be eligible to work in the US without sponsorship

You'll Love This Job If

• You operate with urgency, focus, and discipline
• You have exceptional client service, prioritizing, multitasking and cross functional skills
• You get a thrill out of mastering new technology to promote productivity
• You have great attention to detail. You're keenly observant and accurate in your delivery
• You're optimistic. You're a positive person who always looks on the bright side
• You're a secret-keeper. You're a steel vault when it comes to protecting confidential information

Benefits And Perks

• Remote work
• Friendly, fun and mission-driven environment
• Competitive benefits and flexible time off policy

The DigiTrust Group is a leading global provider of information security services headquartered in West LA. Our employees are empowered to learn and grow as we advance our mission of defending global organizations against information security threats. Join us today!

We are proud to be an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a Veteran, and basis of disability or any federal, state, or local protected class.