Remote Account Manager, Digital Marketing
BizIQ - Smart Growth Marketing · United States Of America, Stati Uniti d'America · Remote
About the job
Job Type
Full-time
Description
POSITION SUMMARY
As a Customer Success Manager you will be responsible for ensuring the success and satisfaction of our marketing services customers. You will leverage your experience as a CSM and will serve as the primary point of contact, proactively addressing customer needs, resolving issues, building value, and fostering long term relationships. Your role will involve providing strategic guidance, optimizing campaign performance, and driving customer retention, revenue retention, revenue growth.
We are hiring (100% remote) in the following states: AL, AK, AZ, CT, FL, GA, IL, IN, MI, MN, MO, NC, NE, NJ, OH, OR, PA, SC, SD, TX and VA.
About The Company
At BizIQ we provide digital marketing services for small and medium sized businesses, and we are growing by the day. Our mission is to help businesses to grow most efficiently by dominating their local market through the use of affordable marketing solutions. We have a Growth Mindset and are Results-oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are Inspirational, Accountable, Innovative and operate with Transparency.
OBJECTIVES
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, BizIQ recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Full-time
Description
POSITION SUMMARY
As a Customer Success Manager you will be responsible for ensuring the success and satisfaction of our marketing services customers. You will leverage your experience as a CSM and will serve as the primary point of contact, proactively addressing customer needs, resolving issues, building value, and fostering long term relationships. Your role will involve providing strategic guidance, optimizing campaign performance, and driving customer retention, revenue retention, revenue growth.
We are hiring (100% remote) in the following states: AL, AK, AZ, CT, FL, GA, IL, IN, MI, MN, MO, NC, NE, NJ, OH, OR, PA, SC, SD, TX and VA.
About The Company
At BizIQ we provide digital marketing services for small and medium sized businesses, and we are growing by the day. Our mission is to help businesses to grow most efficiently by dominating their local market through the use of affordable marketing solutions. We have a Growth Mindset and are Results-oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are Inspirational, Accountable, Innovative and operate with Transparency.
OBJECTIVES
- Possess a solid understanding of clients digital marketing needs and objectives that leads to achieving account and revenue retention targets 97% quarterly.
- Develops lasting relationships and communications with customers and regularly communicates to provide updates and gather feedback. Support our customers by executing CCFs (Customer Campaign Follow Up Calls) for the entire portfolio in a recurring manner.
- Identify customer needs through account review processes and understanding of their business needs which leads to upsells, account growth which demonstrates value and ROI.
- Consistently improve positive customer sentiment via NPS survey. Identify areas that would improve future NPS survey results
- Anticipate and promptly respond to client inquiries and address their needs. Act as a change agent ensuring timely and accurate resolution of concerns and escalations.
- Proactively manage task que related to customer deliverables.
- Respond to customer requests in a professional and timely manner.
- By leveraging your past experience, analyze campaign performance data and provide actionable insights to clients that lead to engaging conversations and digital marketing recommendations.
- Coordinate with internal teams to ensure seamless execution of client campaigns.
- Stay up-to-date on digital marketing trends, best practices, and industry changes to better serve clients and maintain a high level of expertise. Attend relevant conferences, workshops, and webinars as needed.
- Revenue Growth: Identify upselling and cross-selling opportunities while developing strategies to grow client accounts.
- Negotiation Skills: Negotiate contract renewals and results while resolving conflicts and manage client expectations effectively.
- Strategic Planning: Develop strategic marketing plans aligned with client goals by setting measurable objectives and KPIs.
- Digital Marketing Knowledge: Understand digital marketing concepts (SEO, PPC, social media). Stay updated on industry basics and emerging trends.
- Advanced Communication Skills: Communicate complex concepts clearly and persuasively. Leads client meetings and presentations with confidence.
- Project Management: Oversee the execution of marketing campaigns from start to finish by coordinating tasks and timelines with internal teams.
- Client Retention: Implement strategies to enhance client retention
- Data-Driven Decision Making: Analyze data to inform and optimize marketing strategies and use analytics tools and techniques.
- Market Insights: Stay updated on industry trends and competitor activities and provide clients with insights and recommendations.
- Performance Optimization: Continuously improve campaign performance through testing and analysis and implement best practices and innovative solutions.
- Client/Account Management: 3-6 years of account/client management and customer success experience in a client facing role.
- Retention & Growth: Strong track record of achieving retention (>96%) and growth targets that lead to driving business growth.
- Digital Marketing: Digital Marketing Experience strongly preferred but not required.
- Organization: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Education: Bachelor’s degree in business, marketing, or a related field is a plus.
- Systems: at least 3 year experience with CRM tools and Microsoft Office Suite
- United Health Medical plans (with Company HSA Contribution),
- MetLife Dental plans,
- Vision plan,
- Life Insurance,
- Disability Insurance
- Paid Time Off: PTO accrued annually, paid and floating
- Retirement Savings: 401K
- Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including amazon gift cards or other prices.
- Award Winning Culture: A fun, energetic workplace, with quarterly culture initiatives
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods attending or presenting on video calls with camera on
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, BizIQ recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
