Hybrid Associate MI Data Analyst Associate MI Data Analyst with verification

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

We have a brilliant new opportunity for an Associate MI Data Analyst to join our British Gas Services & Solutions business. This role sits within our Partner Customer Delivery (PCD) team working with contracted partners. In this role you will provide the business with reporting, insight and tools to improve customer service, payments, growth, efficiency and safety.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home with occasional meetings required at our Centrica sites.

Key Accountabilities:

• Maintain, update and improve existing Power BI reporting suite including Boiler Service & Repair, Boiler Installs, SMART Meters, and Net Zero products.
• Support commercial teams with payment reporting.
• Use insight to provide partners, field and office management with opportunities to improve on current performance.
• Work with auditors, providing the data and insight needed to maintain the integrity of the business.
• Support future projects and system improvement initiatives as a data and insight expert.
• Run incentive schemes to reward partners for excellent customer service.
• Present findings and complex topics to senior leaders to help ensure the business invests its efforts in the right places.
  
  

Who are we looking for?

• Knowledge and experience of analysing, managing and interpreting data relating to field operations and commercial entities.
• Strong knowledge of Microsoft Power BI Desktop and experience in using it to analyse data and create reports is desirable.
• Knowledge of SQL/Excel beneficial.
• Knowledge of business statistics beneficial.
• Attention to detail to sense check and validate the data to maintain the integrity of the insight.
• Succinct communication style in delivering data driven insight to assist with understanding the customer base.
• A friendly, approachable yet resilient and tenacious individual; able to build strong relationships across the network without compromising on the message to be delivered.
• Willing to learn and implement new technologies.
  
  

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance
  
  

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

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