Homeoffice Customer Service Representative - Part time

About Our Client

Our Client is dedicated to attracting and developing the best talent while providing equal opportunities for individuals with and without IT experience. The doors are open for all as they build a thriving and inclusive technology ecosystem in middle-America that invests in people and communities. Their commitment to social responsibility is embedded in everything they do, ensuring that they are not only leading in the industry but also making a positive impact on society.

About The Role

The hiring company is seeking Customer Service Representatives to join their team to support a premier partner. The Customer Success Representative will interface with customers via outbound calls with the intent to facilitate the return of assets and support inventory management.

Responsibilities

• Deliver the highest level of Customer Service on a daily basis
• Communicate via phone & e-mail with clients to educate them on the program and establish ongoing contact.
• Data integrity within the company's CRM
• Ability to interface with multiple business units
• Track, trace, document, and arrange retrieval of partner's unique product
• Educate customers on features & benefits of products to improve product-related sales and customer satisfaction
• Collaborate with team members and coordinate solutions for customers
• Prepare complete and accurate work including appropriately notating systems of actions taken
• Establish and maintain good customer relations with both internal and external customers

Requirements

• Must be open to work a Monday - Friday 9a-2p EST schedule
• Proven experience in customer service or a related role
• Prior experience working in a remote environment is required
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Proficiency in using customer service software, databases, and tools
• Attention to detail and accuracy in completing tasks

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources
• Training & Development