Thermo Fisher Scientific · South Africa, · Remote
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Major Responsibilities:
- Based on profound knowledge of forensic human identification and Prospective activities, develop objectives to grow and expand business in the region
- Develop, Strengthen, and maintain positive relationships with significant clients by understanding their business goals, while aligning them with our company standards
- Serve as a customer advocate within the organization, ensuring timely action on client feedback to continuously improve service delivery.
- Devise strategic plans to increase revenue and profitability from key clients while adapting to the changing needs of clients.
- Handle any issues or conflicts raised by key clients on time.
- Competes for all existing and new sales opportunities within the territory to meet or exceed targets.
- Develop strategies for our channel partners, appoints and dismisses channel partners to drive growth and customer satisfaction.
- Gathers, analyzes and delivers information from the field to allow the company to develop strategies and products appropriated to the forensic market.
- Provide accurate forecast and lost order reporting through the use of the CRM system.
- Ensures that all vital resources needed are used efficiently and effectively in order to increase business.
- Co-ordinate all issues with key clients between sales, service, support, customer services, marketing and finance
- Knowledge of Thermo Fisher HID – DNA forensic technology workflows is preferred.
- Experience in Law Enforcement segment and/or in DNA Forensic in public sector (i.e. Government), public procurement processes.
- Bachelor's degree in Chemistry, Biochemistry or Molecular Biology or equivalent
- Meaningful experience in Key Account Management and/or Distributor Management
- Well organized individual with ability to establish short and long-term business objectives and have a demonstrable record of measuring performance toward those objectives.
- Excellent interpersonal, communication and presentation skills, ability to influence and work through networks, ability to manage business remotely and through Channel Partners
- Frequent travel within region is required (60% minimum)
Territory Coverage: South Africa